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The Case for Expanding Provider Network Coopetition Among U.S. Health Plans
Apr 18, 2019, by NelsonHall Analyst -
How Sutherland Facilitated Coopetition Among California Health Plans
Mar 29, 2019, by NelsonHall Analyst -
Analytics are the Key to Disruptive Customer Experience
Sep 08, 2016, by Ivan Kotzev -
Evolving a CMS Client Relationship: A Sutherland Case Example
Jun 16, 2016, by Ivan Kotzev -
The Renaissance of Self-Service: Are CMS Vendors Ready?
Mar 24, 2016, by Ivan Kotzev -
Sutherland Labs: Getting Under the Skin of Customer Behavior
Nov 18, 2015, by Ivan Kotzev -
NelsonHall Launches NEAT Vendor Evaluation and Assessment Tool for P&C Insurance BPO in the Automotive Sector
Dec 01, 2014, by NelsonHall Analyst -
Process Improvement the Gateway to Transformational Customer Management Services
Oct 27, 2014, by John Willmott -
Virtual Operations Sees Take Up of RPA in Healthcare, Financial Services and BPO
Jun 19, 2014, by NelsonHall Analyst
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