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  • Capgemini Strengthens Digital HR Portfolio with Just-In-Time Launch of Digital Learning Operations

    Aug 31, 2018, by NelsonHall Analyst

      Capgemini has launched a new offering in its digital HR portfolio, Digital Learning Operations (DLO). A key feature of DLO is platform flexibility, important because next-gen platforms are better at delivering just-in-time training personalized for the learner. DLO is also important because its Digital Content Factory focuses on providing content via digital modalities, which ar[...]

  • Zalaris: Transforming into a One-Stop-HR-Shop for European Organizations

    Apr 09, 2018, by NelsonHall Analyst

      Over the last year, Zalaris has markedly stepped up its geographic and service expansion journey –  first fuelled by the acquisition of Germany-based Sumarum AG and then with the acquisition of U.K.-based ROC Global Solution Consulting. It’s important to note that Zalaris’ success in the wider Nordic market was also a result of two acquisitions soon after it[...]

  • Alight Solutions: 2017 Progress Report & 2018 Vision

    Dec 14, 2017, by NelsonHall Analyst

      It has been 10 months since the announcement that Aon was divesting the businesses within its Outsourcing segment to private equity firm Blackstone, and 6 months since Alight was formally launched as a new company, which makes it an ideal time to review its progress and where it is headed in 2018. By all accounts, it was a smooth transition, with client retention remaining high.&n[...]

  • The Journey for HR Services in 2018: Part 2

    Dec 06, 2017, by NelsonHall Analyst

      In my last blog, I laid out 2018 predictions for two areas of talent management: recruiting and learning (see here). This blog looks at what to expect over the next year for payroll services and benefits administration. Trending topics in these areas over the last year included cloud, compliance, configuration, and consumerization. Payroll The payroll landscape has shifted away[...]

  • The Journey for HR Services in 2018: Part 1

    Nov 29, 2017, by NelsonHall Analyst

      As 2017 comes to a close, it’s an ideal time to reflect on key developments and innovations within HR services, and what to expect in 2018 by HR service line. This week, I’ll discuss specifics around two aspects of talent management (recruiting and learning), and next week I’ll explore payroll and benefits administration in more detail. Overall, the level of 2017[...]

  • The Rise of Intelligent Automation in Benefits Administration

    Nov 08, 2017, by NelsonHall Analyst

    Relative to other HR services, the application of intelligent automation in benefits administration is lagging, but is slowly making progress.  With respect to RPA, Conduent and Alight are among the first movers, with both using bots for manual calculations in pension administration. In addition, Alight has deployed bots for low-level transactional work that is typically offshored, and in[...]

  • Benefits Optimization: The Focus of the Participant Experience in Benefits Administration

    Oct 25, 2017, by NelsonHall Analyst

      Over the last few years, developments around the participant experience for benefits administration services have been focused on helping employees become more effective consumers as they make their benefit selections (the “consumerization” era). In 2016, the next stage of evolution of the participant experience emerged as suppliers shifted their focus to utilization (the[...]

  • The Gig Economy & the Challenge for HR

    Sep 22, 2017, by NelsonHall Analyst

    The gig economy has been a recent trending topic. While the concept of gig workers is nothing new, the attention being paid to it is, especially since this is an area whose growth has been facilitated by the digital marketplace. Here, I take a quick look at the challenges gig workers present for HR. Gig workers present a challenge on several fronts, especially when it comes to managing[...]

  • ADP’s User-Centric Innovations Pave the Way for Services Growth

    Sep 15, 2017, by NelsonHall Analyst

      This week, ADP held its annual industry analyst event in NYC, and as well as welcoming guests with apples to celebrate the arrival of fall, it also ushered in the season with significant news regarding its HR technology innovations. One thing is clear about the technology-enabled services company: its investments in innovation continue to accelerate, as it invested ~$450bn in FY 2017[...]

  • Leveraging Predictive HR Analytics to Affect Business Outcomes

    Sep 07, 2017, by NelsonHall Analyst

    For years, the application of analytics in HR services has been heavily focused on descriptive information such as workforce demographics (e.g. average employee age, proportion of males to females, number of employees are nearing retirement, etc.) or talent management metrics (e.g. average time to hire, cost per hire, number of training hours per employee, etc.). In fact, ~90% of analytic[...]

  • Multi-Process HR Services Buyers Seek Standardization & Automation, but Rapport is Top Vendor Selection Criterion

    Aug 29, 2017, by NelsonHall Analyst

    NelsonHall’s latest Multi-Process HR Services NEAT vendor evaluation included customer interviews to ascertain current satisfaction levels and future expectations across a range of criteria. Below is a selection of the findings from our interviews with multi-process HR services customers.  Principal issues & operational priorities The main issues and operational priorities cit[...]

  • A Closer Look at the Modern Approach to Multi-Process HR Services

    Jul 31, 2017, by NelsonHall Analyst

      This is the second of two articles on the multi-process HR BPS market. NelsonHall’s latest market analysis report on the multi-process HR BPS market recognizes two types of strategies adopted by vendors taking a modern approach to multi-process HR services: intelligent technologies and cloud-based HR services. Here, I take a quick look at both strategies. Intelligent technol[...]

  • State of the Multi-Process HR Services Market

    Jul 26, 2017, by NelsonHall Analyst

      The multi-process HR services market has evolved significantly over the years. The traditional approach, characterized by comprehensive end-to-end HR BPS services over a long term (often 7-10 years) leveraged on-premise solutions that were heavily customized. This gave way to the transitional approach, best characterized by hybrid technology solutions where core HR and payroll is on-[...]

  • Trending Now in HR Services

    Jun 30, 2017, by NelsonHall Analyst

      As H1 2017 comes to a close, it’s a good time to reflect on recent key activity and where the market is headed for the rest of the year and beyond. Here, I round up what’s trending now in payroll, benefits administration, recruitment, and learning. Payroll The most common theme in the payroll market is global and multi-country activity. NelsonHall estimates tha[...]

  • How Intelligent Technologies Are Being Applied in HR

    Jun 15, 2017, by NelsonHall Analyst

      Initiatives around incorporating intelligent technologies to automate and create efficiencies across different HR processes is a top priority for many vendors. To date, RPA has made the most headway, e.g. in payroll for forms management, in benefits for pension calculations, in recruiting for scheduling a candidate’s interview or resume scanning, and in learning for proces[...]

  • Ceridian Forces the Pace with Dayforce

    Jun 01, 2017, by NelsonHall Analyst

      Over the last few years, Ceridian has been focused on re-establishing itself as a cloud technology and service provider with its Dayforce HCM platform. Here, I look at the progress the company has made, including a review of current and future Dayforce developments and client successes. Current Dayforce developments In all its deals, Dayforce is always the global employee recor[...]

  • Equifax Expanding Horizons with Verifications, Workforce Analytics, & ACA Subsidy Management Services

    May 03, 2017, by NelsonHall Analyst

      Equifax Workforce Solutions’ 2017 client forum was themed “Expanding Horizons”, and here I take a quick look at three areas in which Equifax is expanding its HR solutions.  Expanding Verifications Business Equifax’s verification services business is expanding beyond the U.S., launching first in Canada, followed by the U.K., and then Australia. Curre[...]

  • Learning BPS Buyers Seek Proactive & Innovative Solutions to Enhance the Learner Experience

    Apr 27, 2017, by NelsonHall Analyst

    NelsonHall’s latest Learning BPS NEAT vendor evaluation included customer interviews to ascertain current satisfaction levels and future expectations across a range of criteria. Below is a selection of the findings from our interviews with learning BPS customers.   Principal issues & operational priorities Some of the more prominent issues and operational priorities cited by r[...]

  • Application of RPA & AI Technologies in Learning BPS

    Mar 27, 2017, by NelsonHall Analyst

      My colleague, Gary Bragar, recently discussed RPA and AI initiatives in HR, including payroll, recruiting, and learning. Within learning BPS, the majority of RPA investments have been made at a basic level within learning administration, specifically around training scheduling. For example, it previously took ~40 FTEs to manage the entire scheduling process for ~1k classrooms, includ[...]

  • State of the Learning BPS Market: Focusing on Performance Objective Training

    Mar 21, 2017, by NelsonHall Analyst

      NelsonHall recently published its latest market analysis report on learning BPS, which recognizes the evolution of the learning BPS maturity model from traditional training to integrated training, and now to performance training. Here, I take a look at this latest approach to learning BPS. Through the performance-driven approach, buyers seek one of five main objectives: [...]

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