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Law Firms, Essential Partners in the LPO Competition
May 15, 2014, by NelsonHall AnalystLast week, U.K. law firm Optima Legal and its subsidiary Cost Advocates were granted an Alternative Business Structure (‘ABS’) license by the Solicitors Regulatory Authority (‘SRA’), marking the entrance of BPO services provider Capita into the legal market. The acquisition of Optima by Capita is imminent. It will bring in new capabilities in reserved activities (propert[...]
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