SCM is one of Genpact’s “invest-to-grow” service lines, where the company is looking to make disproportionate investments and scale up the business: in this case, to become one of the top two global supply chain transformation services vendors. In its “invest-to-grow” businesses, Genpact is looking to achieve at least twice the level of revenue growth ac[...]

In 2012 Genpact was starting to get behind the curve. Many of its competitors had caught up with the need for process framework methodologies and it was struggling to combine its IT assets with its business process services business. In addition, despite its focus on process excellence, Genpact sometimes lacked depth of domain expertise with the result that its execution was variable across accoun[...]

Last week I attended NIIT’s annual international customer conference, Confluence 2015, which was themed ‘Learning Transformation: The View Is Worth The Climb’. Alongside sessions on best practice and how NIIT are supporting transformation in learning, ~10 client companies described their transformation journey. Here are the key take-aways from the event, with NelsonHall’s p[...]

Ceridian’s recent analyst day in San Francisco was focused on Dayforce HCM, its proprietary HR cloud offering. The company shared news of Dayforce client wins, new service offerings, technology developments, and its global expansion plans. In 2014 Ceridian was focused on HR product development, and 2015 sees the company launch Dayforce in the U.K. Ceridian is looking to further globalize [...]

The Twittersphere has been buzzing recently with opinions on the compliance of global Human Capital Management (HCM) technologies, with commentators debating the relative merits of different approaches, and discussing key topics such as localization gaps and the breadth of language support. Vendors are making moves to improve their HCM delivery to address these and other issues, and in 2015 the[...]

This blog is the first of seven in a series looking at six disruptive forces and their implications for BPO. Some of these are widely talked about, others less so. This first blog sets the scene and looks at the impact of robotics. Subsequent blogs will consider the implications of: Analytics  becoming all-pervasive and increasingly predictive Labor arbitrage is dead – long live l[...]

The theme of last week’s IBM Connect Conference was Energizing Life’s Work. There was also a concurrent Kenexa World Conference which joined the IBM Connect general sessions. When IBM acquired Kenexa for $1.3bn in December 2012 (with Kenexa integrated into IBM’s Software Group and operationally aligned to IBM GPS), much was written at the time of how this would strengthen IBM&[...]

2013 proved to be an exciting year in benefits administration.  In the U.S., much of the focus was on corporate health exchanges for active employees while the U.K. was focused on auto-enrollment (AE).  Specific highlights of the year in the U.S. included: Aon Hewitt: added 15 clients to its corporate health exchange (total number of clients is at 18) Mercer: added 52 clients [...]

NelsonHall recently attended a briefing by the Cabinet Office Efficiency and Reform Group (ERG) about the new Crown Commercial Service (CCS). This has replaced Government Procurement Service (GPS) and is to become the most comprehensive government procurement services provider in Europe. It is to address the market in a more coherent fashion by organizing into domains and segments but operating as[...]

Per NelsonHall’s blog of December 12, 2013 was a healthy year for HRO, with overall contract activity up ~37%. We now take a look at what we can expect in 2014 by HRO service line. MPHRO We predict the Global MPHRO market will grow at mid-single digits CAAGR through 2017 The Shared Service Transformation segment will continue to grow mainly as a result of contract expansions and ren[...]

The U.K. Cabinet Office recently briefed NelsonHall about progress with its shared services strategy. Shared services has been a recurring theme in the U.K. public sector’s drive for efficiency for many years. It has continued to rise in importance as a lever for cost savings in the public sector, driven first by the Gershon Review of 2004 and most recently, when the current government first[...]

NelsonHall, the leading global BPO and IT outsourcing analyst firm, has today launched a new tool to assist Strategic Sourcing Managers in assessing vendor capability in Payroll BPO. The Payroll business process outsourcing BPO tool is available to NelsonHall clients at http://research.nelson-hall.com/  and is also available for a limited period free-of-charge to strategic sourci[...]