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Convergys to Acquire Stream Global Services, Becoming Number Two CMS BPO Vendor Globally
Jan 07, 2014, by NelsonHall AnalystConvergys is to acquire Stream Global Services for $820m. With anticipated combined CY 2013 revenues of ~$3bn (Stream ~$1bn, Convergys ~$2.045bn). Convergys will this year become the second largest CMS BPO pure-play by revenue globally, close to Teleperformance (expected CY 2013 revenues of $3.26bn). The purchase price of $820m represents ~80% of Stream’s annual revenues but an impr[...]
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CMS BPO: Vendor Consolidation Kicks Off 2014
Dec 20, 2013, by NelsonHall AnalystCustomer management services (CMS) is no longer the red-headed step-child of the BPO world. In spite of the exit from this area of IBM, most CMS pureplays are currently achieving improving margins and revenue growth. With multi-channel delivery proving crucial in winning new contracts, and the increasing importance of big data and analytics in the value proposition, 2014 is set to be an extr[...]
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