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CX Services M&A Activity Hots Up: Why Telus International is Acquiring CCC for €915m
Dec 10, 2019, by Ivan KotzevTelus International announced last week the acquisition of Competence Call Center (CCC) for ~€915m. The deal marks the biggest M&A in front-office BPO (CX Services) for 2019. It is also one of several investments in the DACH region and part of a global trend for market share acquisitions. CCC gives Telus International scale for DACH markets CCC is a private CX services[...]
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