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HR Predictions 2023: Learning
Feb 01, 2023, by Nikki EdwardsIn 2022, timely digital learning became the accepted norm, along with personalized learning using delivery methods based on the latest advances in learning tech and services. Before the pandemic, learning was a target for wholesale budget cuts during a time of economic uncertainty. With ongoing talent and skills shortages, 2023 will likely see some organizations de-prioritize lear[...]
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Hyper-Personalized Learning Key to Workforce Upskilling & Retention
Oct 18, 2022, by Nikki EdwardsThe 2022 Learning Technologies Autumn Forum (at the London ExCel, October 13) reflected the market changes and global events that have been driving the learning transformation agenda since early 2020. Remote and hybrid working demand and deepening talent and skills shortages have seen learning become a C-suite priority: organizations realize that if they cannot buy or borrow talent ([...]
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Recruitment & Learning Trends, 2022
Jan 20, 2022, by Nikki EdwardsHere I look at the major trends for the year ahead in two key areas of HR: recruitment and learning services. Recruitment Trends Talent Acquisition (TA) challenges were already complex in the pre-pandemic period, with an aging workforce population, shortage of digital talent, rapid evolution of technology, Brexit, legal changes, and more. The pandemic added another layer of com[...]
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HR Trends & Outlook 2021, Part 2: Talent Management
Jan 27, 2021, by Nikki EdwardsThis is the second part of a 2-part blog presenting an analysis of key trends from NelsonHall's HR Technology & Services team. Here, Nikki Edwards looks at talent management services, including recruitment and learning services. Recruitment Services RPO and CWS/MSP vendors shone in 2020, as they supported their clients through their COVID-19 challenges, adding another d[...]
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Ceridian Dayforce: Client Results, Opportunities & Challenges
Oct 26, 2018, by Gary Bragarby Gary Bragar & Pete Tiliakos This past week at Caesars Palace in Las Vegas, Ceridian held its 31st annual client event, Ceridian INSIGHTS. The event attracted ~3k attendees and consisted of 150 sessions, many presented by clients highlighting the capabilities of the Dayforce HCM platform and the outcomes achieved following its adoption. In this blog, we highlight a few of th[...]
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Advances in HR Tech: The View from The Strip
Sep 19, 2018, by Elizabeth RennieThis past week, I attended two HR events at opposite ends of the Las Vegas strip: HR Technology conference and SuccessFactors’ SuccessConnect client event. Together, they attracted ~14k HR leaders, practitioners, vendors, analysts, thought leaders, and clients, and had the common theme and purpose of showcasing the latest HR technologies and innovations that are enabling employ[...]
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Capgemini Strengthens Digital HR Portfolio with Just-In-Time Launch of Digital Learning Operations
Aug 31, 2018, by NelsonHall AnalystCapgemini has launched a new offering in its digital HR portfolio, Digital Learning Operations (DLO). A key feature of DLO is platform flexibility, important because next-gen platforms are better at delivering just-in-time training personalized for the learner. DLO is also important because its Digital Content Factory focuses on providing content via digital modalities, which ar[...]
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HR Services Contract Activity Review, H1 2018
Aug 03, 2018, by Gary BragarNelsonHall’s recently published global BPS market forecast reveals that the overall HR services market will grow at 5.8% in 2018. Here I look at how each of the key HRS sub-service lines have performed in H1 2018. In order of number of contracts announced (highest to lowest), this covers Benefits Administration, Multi-Process HRS, Learning, Payroll, and Recruitment. I also prov[...]
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The Journey for HR Services in 2018: Part 1
Nov 29, 2017, by NelsonHall AnalystAs 2017 comes to a close, it’s an ideal time to reflect on key developments and innovations within HR services, and what to expect in 2018 by HR service line. This week, I’ll discuss specifics around two aspects of talent management (recruiting and learning), and next week I’ll explore payroll and benefits administration in more detail. Overall, the level of 2017[...]
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Multi-Process HR Services Buyers Seek Standardization & Automation, but Rapport is Top Vendor Selection Criterion
Aug 29, 2017, by NelsonHall AnalystNelsonHall’s latest Multi-Process HR Services NEAT vendor evaluation included customer interviews to ascertain current satisfaction levels and future expectations across a range of criteria. Below is a selection of the findings from our interviews with multi-process HR services customers. Principal issues & operational priorities The main issues and operational priorities cit[...]
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A Closer Look at the Modern Approach to Multi-Process HR Services
Jul 31, 2017, by NelsonHall AnalystThis is the second of two articles on the multi-process HR BPS market. NelsonHall’s latest market analysis report on the multi-process HR BPS market recognizes two types of strategies adopted by vendors taking a modern approach to multi-process HR services: intelligent technologies and cloud-based HR services. Here, I take a quick look at both strategies. Intelligent technol[...]
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State of the Multi-Process HR Services Market
Jul 26, 2017, by NelsonHall AnalystThe multi-process HR services market has evolved significantly over the years. The traditional approach, characterized by comprehensive end-to-end HR BPS services over a long term (often 7-10 years) leveraged on-premise solutions that were heavily customized. This gave way to the transitional approach, best characterized by hybrid technology solutions where core HR and payroll is on-[...]
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Trending Now in HR Services
Jun 30, 2017, by NelsonHall AnalystAs H1 2017 comes to a close, it’s a good time to reflect on recent key activity and where the market is headed for the rest of the year and beyond. Here, I round up what’s trending now in payroll, benefits administration, recruitment, and learning. Payroll The most common theme in the payroll market is global and multi-country activity. NelsonHall estimates tha[...]
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How Intelligent Technologies Are Being Applied in HR
Jun 15, 2017, by NelsonHall AnalystInitiatives around incorporating intelligent technologies to automate and create efficiencies across different HR processes is a top priority for many vendors. To date, RPA has made the most headway, e.g. in payroll for forms management, in benefits for pension calculations, in recruiting for scheduling a candidate’s interview or resume scanning, and in learning for proces[...]
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Learning BPS Buyers Seek Proactive & Innovative Solutions to Enhance the Learner Experience
Apr 27, 2017, by NelsonHall AnalystNelsonHall’s latest Learning BPS NEAT vendor evaluation included customer interviews to ascertain current satisfaction levels and future expectations across a range of criteria. Below is a selection of the findings from our interviews with learning BPS customers. Principal issues & operational priorities Some of the more prominent issues and operational priorities cited by r[...]
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Application of RPA & AI Technologies in Learning BPS
Mar 27, 2017, by NelsonHall AnalystMy colleague, Gary Bragar, recently discussed RPA and AI initiatives in HR, including payroll, recruiting, and learning. Within learning BPS, the majority of RPA investments have been made at a basic level within learning administration, specifically around training scheduling. For example, it previously took ~40 FTEs to manage the entire scheduling process for ~1k classrooms, includ[...]
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State of the Learning BPS Market: Focusing on Performance Objective Training
Mar 21, 2017, by NelsonHall AnalystNelsonHall recently published its latest market analysis report on learning BPS, which recognizes the evolution of the learning BPS maturity model from traditional training to integrated training, and now to performance training. Here, I take a look at this latest approach to learning BPS. Through the performance-driven approach, buyers seek one of five main objectives: [...]
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HRO: A Year in Review & 2017 Preview
Jan 06, 2017, by NelsonHall AnalystFollowing several years of growth, the HR outsourcing market continues to ride the crest of the wave, and is gearing up for a prosperous 2017 following investments across all service lines. We will shortly be publishing an in-depth blog on HRO predictions for 2017, but first I take a quick look at what happened in 2016 to lay the foundations for things to come, specifically in payroll services[...]
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Highlights & Trends in the HRO Market in H1 2016
Aug 03, 2016, by NelsonHall AnalystAs earnings are released, it’s a good time to reflect on HR outsourcing trends by key service line. Here’s a brief round-up of market activity across payroll, RPO, and learning services in H1 2016. Payroll Payroll activity has been bustling in Europe YTD, with a strong emphasis on ramping up capabilities. SD Worx made two acquisitions to accelerate its growth across[...]
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Why Learning at the Front-End of the Employee Life Cycle is Key to Recruitment
Apr 07, 2016, by Gary BragarAt the Spring CLO Conference this week, a good deal of the focus was on learning at the beginning of the employee life cycle to improve quality of hire, increase employee retention, and reduce costs. Xerox presented on the theme of ‘Breaking Out of the Box: Engaging Your Pipeline Candidates Through Learning’, while Raytheon Professional Services (RPS) and K4 Consulting jointly presente[...]
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