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  • NelsonHall Launches Industry-First Intelligent Automation Platform Evaluation

    Sep 03, 2019, by Mike Smart

      NelsonHall has just launched an industry-first evaluation of Intelligent Automation (IA) platforms, including platforms from Antworks, Automation Anywhere, Blue Prism, Datamatics, IPsoft, Jacada, Kofax, Kryon, Redwood, Softomotive, and UiPath. As RPA and artificial intelligence converge to address more sophisticated use cases, we at NelsonHall feel it is now time for an [...]

  • IPsoft Looks to Reduce Time to Value While Increasing Return on AI

    May 20, 2019, by John Willmott

      NelsonHall recently attended the IPsoft Digital Workforce Summit in New York and its analyst events in NY and London. For organizations unfamiliar with IPsoft, the company has around 2,300 employees, approximately 70% of these based in the U.S. and 20% in Europe. Europe is responsible for aproximately 30% of the IPsoft client base with clients relatively evenly distributed over the s[...]

  • IPsoft’s Challenging Vision for Cognitive Automation

    Jun 12, 2018, by David Mayer

      I recently attended IPsoft’s Digital Workforce Summit in New York City, an intriguing event that in some ways represented a microcosm of the challenges clients are experiencing in moving from RPA to cognitive automation. The AI challenge Chetan Dube loomed large over proceedings. IPsoft’s president and CEO was onstage more than is common at events of this type, chai[...]

  • Amelia Enhances its Emotional, Contextual, and Process Intelligence to Outwit Chatbots

    Jul 05, 2017, by John Willmott

    IPSoft's Amelia   NelsonHall recently attended the IPSoft analyst event in New York, with a view to understanding the extent to which the company’s shift into customer service has succeeded. It immediately became clear that the company is accelerating its major shift in focus of recent years from autonomics to cognitive agents. While IPSoft began in autonomics in support o[...]

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