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NelsonHall Launches “Speed-to-Source” Vendor Evaluation Tool for Multi-Process HR Outsourcing

NelsonHall, the leading global BPO and IT outsourcing analyst firm, has today launched a new tool to assist strategic sourcing managers in assessing vendor capability in multi-process HR outsourcing (MPHRO).

The MPHRO tool is available to NelsonHall clients and is also available for a limited period free-of-charge to strategic sourcing managers.

In addition to a comparison of overall vendor capabilities, the tool evaluates their capabilities in a number of MPHRO client buying behavior market segments including:

  • Multi-country standardization
  • A shared service transformation
  • A technology-led HR service transformation.

Suppliers of MPHRO covered by NelsonHall’s Vendor Evaluation and Assessment Tool (NEAT) include Accenture, ADP, Aon Hewitt, Capita, Genpact, HCL, HP, IBM, Infosys, Neeyamo, NGA HR, Talent2, TCS, Wipro, WNS, Xerox Services, and Zalaris.

The NEAT tool for MPHRO is part of NelsonHall’s “speed-to-source” initiative.  The NEAT tool sits at the front-end of the vendor screening process and consists of a two-axis model, assessing vendors against the following:

  • Their ability to deliver immediate benefits to clients
  • Their ability to meet clients' future requirements.

The NEAT analyses themselves are based on a combination of vendor and client interviews. The vendors are scored against a wide range of criteria, establishing a number of scenarios, each with different weightings to represent a different business situation or client business need.

To add further value in speeding up the sourcing process, clients are able to input their own weightings and tailor the tool to their requirements. For example, clients can adjust the weightings to place more emphasis on different business needs.  Ultimately, this enables sourcing managers to use the service as an interactive tool via the web, and tailor it to meet their own specific sourcing requirements.

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