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Aon Hewitt Tightens Strategic Focus, Expands Workday Cloud Capabilities

For years, Aon Hewitt has been focused on strengthening its HR outsourcing capabilities around its principal offerings of benefits administration, HR BPO/multi-process HR outsourcing (MPHRO), and RPO services. However, over the last year, Aon Hewitt has sold several businesses as part of a larger restructuring plan:

  • Payroll in Asia Pacific was acquired by Everstone Capital and is now operating as Excelity Global
  • Absence management business was acquired by absence and healthcare solutions provider Reed Group
  • RPO was acquired by TrueBlue’s PeopleScout.

While these businesses had strong revenues, the divestments allow Aon Hewitt to tighten its strategic focus and concentrate on its cloud capabilities and core benefits administration business, including DB admin, DC admin, and H&W admin, as well as its remaining benefits-related point solutions, including reimbursement account administration, private health insurance exchanges for both active employees and retirees, and advocacy services.

In terms of key investments, Aon Hewitt built a private health insurance exchange for active employees in 2011, and acquired OmniPoint Workday Services in late 2012 to add capabilities around the Workday platform. Since the OmniPoint acquisition, Aon Hewitt has expanded its HR cloud services business around Workday, which includes design/consulting services, deployment services, and post-deployment services (including AMS and HRO BPO/MPHRO services). Its strength is in implementation services, with more than 200 Workday deployments completed to date (~20% of Workday’s client base).

Last year, Aon Hewitt began focusing its efforts around Workday AMS, which offers tiered levels of support: there are currently ~100 cloud clients using its AMS services. In addition, it added Workday consultancy services in Europe through the acquisition of U.K.-based Kloud; deployment clients include If P&C Insurance in Sweden.

More recently, Aon Hewitt has deepened its partnership with Workday by adding deployment services for Workday Financial Management. Aon Hewitt will also implement Workday Financial Management for itself in Q1 2017, covering ~70k employees in 120 countries, making it one of Workday’s largest clients.

Aon Hewitt’s efforts focused on HR cloud services has also had the positive impact of transforming its traditional hosted HR BPO/MPHRO business from an on-premise model to a cloud environment, with a ~45% conversion rate, the highest amongst legacy MPHRO providers. 

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