DEBUG: PAGE=domain, TITLE=NelsonHall Blog,ID=1469,TEMPLATE=blog
toggle expanded view
  • NelsonHall Blog

    We publish lots of information and analyst insights on our blogs. Here you can find the aggregated posts across all NelsonHall program blogs and much more.

    explore
  • Events & Webinars

    Keep up to date regarding some of the many upcoming events that NelsonHall participates in and also runs.

    Take the opportunity to join/attend in order to meet and discover live what makes NelsonHall a leading analyst firm in the industry.

    explore

Subscribe to blogs & alerts:

manage email alerts using the form below, in order to be notified via email whenever we publish new content:

Search research content:

action=something else...array(7) { ["program"]=> int(-1) ["analyst"]=> int(-1) ["industry"]=> int(-1) ["serviceline"]=> int(-1) ["vendor"]=> int(-1) ["country"]=> int(-1) ["application"]=> int(-1) } array(0) { }
from:
until:

Access our analyst expertise:

Only NelsonHall clients who are logged in have access to our analysts and advisors for their expert advice and opinion.

To find out more about how NelsonHall's analysts and sourcing advisors can assist you with your strategy and engagements, please contact our sales department here.

A Closer Look at Benefits Administration in H1 2016: Part 3

In the third and final blog in the series examining the benefits administration market, I take a quick look at what health & welfare (H&W) services vendors have done recently to improve the participant experience.

Historically, choice within employer-sponsored health plans has been limited, and the need to provide an engaging participant experience was non-existent. Employers’ attempts to control the rising costs of healthcare, as well as healthcare reform, has created choice for employees, especially for those whose company was an early adopter of private exchanges.

The changes in the healthcare landscape have forced participants to take more accountability for their medical coverage. Just as we experienced with the move from DB to DC plans, as the responsibility shifts, so the need to provide tools and resources for participants increases.

For example, Xerox’s initiatives with its private exchange have focused on driving more participant engagement at the right time through its partnership with Evive. With Evive’s predictive analytics technology, Xerox will be able to prioritize and deliver personalized messages to RightOpt’s enrollees at a time when it will be relevant to the individual.   

Mercer is also making enhancements to its private exchange, Mercer Marketplace, including building a database to analyze activities, which can then be tied to driving certain outcomes. Other initiatives are around voluntary benefits in both Mercer Marketplace and its traditional H&B administration business, and creating pre-packaged enrollment options for individuals based on questionnaires and algorithms.

For vendors, maintaining compliance is a fundamental requirement, and here many vendors are trying to leverage robotics were possible, e.g. communications within Xerox’s ACA compliance offering, HealthAct, have been automated to drive improvement. 

As for the future, participants can look forward to the integration of health and wealth, with vendors including Aon Hewitt and Xerox exploring how these two areas will come together. And for companies, global benefits will take on a more prominent position.

No comments yet.

Post a comment to this article:

close