DEBUG: PAGE=domain, TITLE=NelsonHall Blog,ID=1469,TEMPLATE=blog
toggle expanded view
  • NelsonHall Blog

    We publish lots of information and analyst insights on our blogs. Here you can find the aggregated posts across all NelsonHall program blogs and much more.

    explore
  • NelsonHall Upcoming Webcasts

    NelsonHall runs ITO Index and BPO Index webcasts quarterly, plus other themed webcasts throughout the year. Here are details of upcoming webcasts.

    explore
  • NelsonHall Prior Webcasts

    NelsonHall regularly delivers knowledge through our webcast program. In case you missed a specific webast, you can access a recorded version of the event below

    explore
  • Events

    Keep up to date regarding some of the many upcoming events that NelsonHall participates in and also runs.

    Take the opportunity to join/attend in order to meet and discover live what makes NelsonHall a leading analyst firm in the industry.

    explore

Subscribe to blogs & alerts:

manage email alerts using the form below, in order to be notified via email whenever we publish new content:

Search research content:

action=something else...array(7) { ["program"]=> int(-1) ["analyst"]=> int(-1) ["industry"]=> int(-1) ["serviceline"]=> int(-1) ["vendor"]=> int(-1) ["country"]=> int(-1) ["application"]=> int(-1) } array(0) { }
from:
until:

Access our analyst expertise:

Only NelsonHall clients who are logged in have access to our analysts and advisors for their expert advice and opinion.

To find out more about how NelsonHall's analysts and sourcing advisors can assist you with your strategy and engagements, please contact our sales department here.

Application of RPA & AI Technologies in Learning BPS

go to blog home

Search posts by keywords:

Filter posts by author:

 

My colleague, Gary Bragar, recently discussed RPA and AI initiatives in HR, including payroll, recruiting, and learning. Within learning BPS, the majority of RPA investments have been made at a basic level within learning administration, specifically around training scheduling. For example, it previously took ~40 FTEs to manage the entire scheduling process for ~1k classrooms, including identifying classrooms based on availability, identifying onsite facilitators for training days, sending notifications, etc. Through RPA, the same workload can be completed in 15 minutes.  

Vendors such as Raytheon Professional Services (RPS) and IBM, however, have used more advanced applications of RPA and AI throughout the learning lifecycle. IBM, for example, is currently expanding RPA to the design and development of learning content via its Cognitive Content Collator (C3). IBM is leveraging Watson to interpret structured and unstructured data to drastically reduce the number of man hours spent annually on tagging and chunking content and then matching it with curriculum, competence, and goals. Specifically, it takes ~50k man hours to tag, chunk, curate, and map structured courses for ~10k hours of learning content; with IBM’s C3, these activities are completed in 55 hours.

With respect to AI and cognitive, IBM has launched ‘Personalized Learning,’ which offers a consumer-grade experience for learners that provides recommendations to employees based on job role, business group, skill set, and personal learning history to encourage continuous employee development and skill growth. The experience includes ‘content channels’ that support a variety of needs and interests to facilitate simpler browsing, as well as a five-star rating system, and will include virtual job coaches that pull content for an individual to help them develop certain skills.

While interest in RPA and AI technologies by organizations is high, overall adoption rates for these technologies in learning BPS has been low for two reasons. First, RPA requires investment by organizations, which is often problematic since a company’s learning budget is typically low. In addition, RPA requires that an organization exposes its technology and data to the service vendor, which they are often hesitant to do, since learning technology relationships are often separated from service relationships.

Current adopters of RPA in learning BPS tend to be from heavily regulated industries, including financial services, healthcare/pharma/life sciences, oil and gas, and automobile manufacturing. These organizations are realizing a significant reduction in training resources, which is creating more time for value-added activities.

Over the next year, adoption rates for RPA within learning BPS will increase and still be applied mainly to learning administration services. To be successful, vendors will not only have to demonstrate the business case, expected ROI, and previous successful deployments of RPA, but will also need to have a consultative partnership in place within the client organization.

No comments yet.

Post a comment to this article:

close