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Contracts Database

for Healthcare & Insurance BPS

Track the pattern of service adoption by monitoring Healthcare & Insurance BPS contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

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Blog posts by NelsonHall Analyst

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  • WNS Acquires HealthHelp with a View to Doubling its Healthcare Revenues

    Mar 30, 2017, by NelsonHall Analyst

    On March 15, WNS announced its intended acquisition of HealthHelp, in what, at $95m, will be its largest acquisition to date. HealthHelp, founded in 1999 and headquartered in Houston, TX is a 400-FTE strong healthcare utilization management specialist. In many ways, the HealthHelp acquisition has much in common with WNS’ Value Edge acquisition. HealthHelp, like Value Edge, will become[...]

  • Insurance BPS: Delivery & Service Line Trends for 2017

    Feb 09, 2017, by NelsonHall Analyst

      The insurance outsourcing industry is moving at a fast pace in response to the need for rapid deployment of digital platforms and offerings, as well as advancements in new distribution models that are emerging via ‘insurtech’ start-ups. Here I take a look at some of the key trends driving the insurance BPS market in 2017, both in terms of delivery and transformation, and [...]

  • Dell Services: Complementing FTEs with Proprietary AFTE Technology

    Nov 04, 2016, by NelsonHall Analyst

    This is the fourth in a series of blogs on vendors’ RPA initiatives in the insurance sector. We now turn our attention to Dell Services, which has adopted an automation focus across its life and healthcare insurance BPS processes. Focusing on healthcare payer & provider and life insurance process automation In 2016, life insurance accounts for around 30% of Dell Services’[...]

  • SE2 Eyes Growth through Platform Enhancement & Life Insurance Market Expansion

    Sep 21, 2016, by NelsonHall Analyst

      At SE2’s Partnership Forum in Boston last week, the main theme was ‘FutureProof’, and specifically how to prepare and guard your company from regulatory and operational uncertainties. In effect, the life and annuities insurance BPS vendor is future proofing itself by investing heavily in its infrastructure, middleware, and platform capabilities to address its own fu[...]

  • Angled At Analytics: The New EXL Makes Three Acquisitions In Seven Months And Insures a Health-y Start to 2015

    Feb 27, 2015, by NelsonHall Analyst

    What a difference a year makes for EXL. It entered 2014 under the cloud of the loss of two contracts, including the unfortunate termination Travelers (which had accounted for nearly 10% of total revenues in 2013) because of inappropriate behavior by an employee. So it started the year facing significant revenue headwinds. A year later, EXL delivered full year 2014 revenues that beat revise[...]

  • NelsonHall Launches NEAT Vendor Evaluation and Assessment Tool for P&C Insurance BPO in the Automotive Sector

    Dec 01, 2014, by NelsonHall Analyst

    NelsonHall, the leading global BPO and IT outsourcing analyst firm, has today launched a new tool to assist strategic sourcing managers in assessing vendor capability in Property & Casualty Insurance BPO for the automotive sector. The NelsonHall Vendor Evaluation and Assessment Tool (NEAT) for P&C BPO in the automotive sector is now available to NelsonHall clients, and is also available[...]

  • Quindell: Positive End to 2014 as Canada Leads Adoption of Quindell's Telematics Technology

    Oct 22, 2014, by NelsonHall Analyst

    So far, 2014 has been a mixed year for Quindell; it faced damning speculation from Gotham City Research in April (which has since been rejected) and a failed partnership with the RAC in September, which would have seen ingenie’s telematics services being made available to all drivers, not just 17 to 25 year olds, from July. On the plus side, there has also been a number of signi[...]

  • NIIT: Insurance Product Launch

    Sep 26, 2014, by NelsonHall Analyst

    NIIT is set to launch its latest offering to the insurance market next week, in the form of an upgraded policy and claims administration system which will join its existing set of insurance tools. NIIT has delivered IT services to its Lloyds of London clients for some 20-years, using its insurance specific tools: Subscribe: NIIT’s existing policy administration platform, a multi-cur[...]

  • EXL Acquires Blue Slate Solutions to Enhance Business Process Analytics in the Healthcare Payer Sector

    Jul 20, 2014, by NelsonHall Analyst

    EXL recently announced the acquisition of Albany, NY-based Blue Slate Solutions. Blue Slate, founded in 2000 by CEO Rick Barnett, has from its inception focused on data driven business consulting and services. Today, with a staff of 35, it focuses on developing simplified data models and business processes for health insurers (~85% of its business, including large insurers and Medicare contractors[...]

  • Virtual Operations Sees Take Up of RPA in Healthcare, Financial Services and BPO

    Jun 19, 2014, by NelsonHall Analyst

    NelsonHall recently spoke with management from Virtual Operations, a privately held Dallas, TX-based provider of consulting, implementation and technical services around robotic process automation (RPA).  The company was founded in 2012 by Dan Hudson and Matt Smith who had previously worked together at OnTarget Partners and other ventures.  We asked them about the growth that they a[...]

  • Complimentary Demand: The Blossoming Role of LPO in Risk Management

    Apr 25, 2014, by NelsonHall Analyst

    Last week, MphasiS announced the launch of its next generation Governance, Risk and Compliance (GRS) service, in partnership with legal process outsourcing (LPO) provider Mindcrest, to its North American BFSI client base. Services within the scope of the offering include: Contract remediation Document review Consent order fulfillment Corporate compliance research. MphasiS will [...]

  • Complimentary Demand: The Blossoming Role of LPO in Risk Management

    Apr 25, 2014, by NelsonHall Analyst

    Last week, MphasiS announced the launch of its next generation Governance, Risk and Compliance (GRS) service, in partnership with legal process outsourcing (LPO) provider Mindcrest, to its North American BFSI client base. Services within the scope of the offering include: Contract remediation Document review Consent order fulfillment Corporate compliance research. MphasiS will [...]

  • Serco Partners With Bromley Healthcare to Improve and Grow Healthcare Business

    Jan 20, 2014, by NelsonHall Analyst

    Serco has announced a partnership agreement with Bromley Healthcare, an employee-owned social enterprise, to work together in the community healthcare market. Initially the partners will work together to improve quality of community healthcare in Suffolk, with Bromley Healthcare acting in an advisory capacity and supporting clinical leaders. In the long term, they intend to join forces to bid f[...]

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