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Infosys - F&A Transformation

Vendor Analysis

by John Willmott

published on Jul 21, 2021

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Report Overview:

This NelsonHall vendor assessment analyzes Infosys'  offerings and capabilities in F&A BPS and transformation.

Who is this Report for:

NelsonHall's F&A transformation profile on Infosys is a comprehensive assessment of Infosys BPM’s F&A BPS and transformation offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of F&A BPS and transformation services and identifying vendor suitability for finance & accounting related RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the business services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Infosyss F&A BPS and transformation offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization, including key partnerships and the location of delivery locations.

Key Findings & Highlights:

This NelsonHall vendor assessment analyses Infosys’ offerings and capabilities in F&A BPS and transformation.

Infosys BPM has been active in F&A BPS since 2004. Key foundational clients included contracts with Alcoa, Arrow, Level3 Communications, and Ingram Micro. The company now estimates that it has ~135 F&A clients.

Infosys BPM is finding that ~80% of clients are now seeking combined BPO, applications, and IT infrastructure capability and that enterprises are increasingly prepared to switch vendors to increase their speed of transformation. Infosys BPM has achieved recent wins of CEVA Logistics and NetApp from competitors.

Infosys's F&A BPS practice operates from 29 delivery centers. The company has a Finance CoE headquartered in India and mirrored across each of its delivery centers. The Finance CoE supports:

  • Training & development, including F&A foundational training  and domain intervention training
  • Tax CoE, covering both indirect and direct taxes
  • Control & compliance
  • F&A benchmarking metrics, best practices, and transformation levers and Infosys' Finance Excellence Model 2.0
  • F&A transformation projects supported by a knowledge bank.

Infosys has a separate practice for change management with ~350 consultants, instrumental in achieving ~96% staff retention for the contract with the major professional services firm.

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