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NTT DATA - Salesforce Services

Vendor Analysis

by Dominique Raviart

published on May 06, 2022

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Report Overview:

This NelsonHall assessment analyzes NTT DATA's offerings and capabilities in Salesforce Services

Who is this Report for:

NelsonHall's Salesforce services profile on NTT DATA is a comprehensive assessment of NTT DATA’s offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing IT services suppliers of front-office, Salesforce, and digital transformation applications
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the IT services sector and examining growth areas within IT services.

Scope of this Report:

The report provides a comprehensive and objective analysis of NTT DATA’s Salesforce service capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

This NelsonHall vendor assessment analyzes NTT DATA’s offerings and capabilities in Salesforce services.

NTT DATA changed its Salesforce services portfolio in 2019 to expand its expertise in Sales and Service to consulting to help clients in their digital transformation journey and understand their challenges. This marks a significant change for NTT DATA, which previously took a technical approach to Salesforce implementations.

In the U.S., the company has focused on having sales roles taking a digital advisory part to provide both consulting and technology roles and has complemented the approach by aligning them by vertical to bring industry consulting expertise.

In line with its pivot to consulting, NTT DATA has structured its organization with new roles. A primary function is the business partner/managing director who works with the client and coordinates for the client, sales and delivery, and contract management. With this approach, NTT DATA has more oriented tasks and roles, such as solution architects with senior capabilities and experience and solution engineering in pre-sales.

The company wants to help its clients achieve business outcomes (e.g., additional revenues, efficiencies, client value agility) through implementing Salesforce applications. With this GTM, NTT DATA wants to expand from selling from CIOs to other lines of business.

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