DEBUG: PAGE=domain, TITLE=Search all Content,ID=505,TEMPLATE=search
toggle expanded view

Search all content here

Subscribe to blogs & alerts:

manage email alerts using the form below, in order to be notified via email whenever we publish new content:

Access our analyst expertise:

Only NelsonHall clients who are logged in have access to our analysts and advisors for their expert advice and opinion.

To find out more about how NelsonHall's analysts and sourcing advisors can assist you with your strategy and engagements, please contact our sales department here.

Webhelp - CX Services in Startups & Emerging Brands

Vendor Analysis

by Ivan Kotzev

published on Sep 22, 2022

Access to this report is restricted to logged in clients with access. Login to get full access

Report Overview:

This NelsonHall vendor assessment analyzes Webhelp's offerings and capabilities in CX services for startups and emerging brands

Who is this Report for:

NelsonHall’s CX Services in Startup and Emerging Brands profile on Webhelp is a comprehensive assessment of Webhelp’s offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the CX Services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Webhelp’s CX services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

The company views startups as a core target, with a history of supporting the segment since its launch in 2000. With The NEST program, Webhelp positions itself as an end-to-end BPS provider for startups and emerging brands, offering design, delivery, and optimization to expand as the business grows and implements innovative customer journeys. The NEST aims to nurture a startup ecosystem by offering networking and connections with technology providers, other startup players, and investors, giving access to personalized mentoring by Webhelp's leadership team.

Login to get full access:

close