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Firstsource - Healthcare Payer BPS

Vendor Analysis

by John Willmott

published on Jan 19, 2023

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Report Overview:

This NelsonHall vendor assessment analyzes Firstsource's offerings and capabilities in healthcare payer business process services

Who is this Report for:

NelsonHall’s Healthcare Payer BPS profile on Firstsource is a comprehensive assessment of Firstsource’s offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of healthcare payer BPS and transformation services and identifying vendor suitability for healthcare payer-related RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the healthcare payer sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Firstsource’s healthcare payer BPS and operational transformation offerings, capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

This NelsonHall vendor assessment analyzes Firstsource’s offerings and capabilities in healthcare payer BPM and operational transformation.

Firstsource’s digital payer BPS offerings include back office services, document/claim intake, and digital patient support. Firsource’s healthcare payer BPS business has been growing rapidly, and in FY21, its revenues grew 28.4% over the prior year. Firstsource is building more BPaaS and digital customer care offerings for clients. By using its digital-first approach, it will deliver more remote patient support and hyper-personalization offerings.

Firstsource’s healthcare payer BPS services are focused on member services and claims administration services.

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