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Infosys - Payroll Services 2023

Vendor Analysis

by Elizabeth Rennie

published on Sep 06, 2023

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Report Overview:

This NelsonHall vendor assessment analyzes Infosys' offerings and capabilities in Payroll Services.

Who is this Report for:

NelsonHall’s Payroll Services profile on Infosys is a comprehensive assessment of Infosys’s offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of Payroll Services and identifying vendor suitability for security services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the Payroll Services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Infosys’ Payroll Services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

Infosys BPM offers HR services across ten areas, including BPM Analytics, Digital Business Services, Business Transformation Services, and RPA.

Infosys Human Resources practice offers the following outsourcing services:

  • HR Consulting: Advisory services to help clients maximize HR operating model efficiency, including HR strategy and roadmap design, digital HR transformation, HRIT architectural services, HR process consulting, HR analytics and benchmarking, and maturity assessments
  • HR Technology: including HRIT strategy formulation, package evaluation, implementation and upgrade, custom development, deployment and rollout, system integration, production support, and Robotic Process Automation (RPA) and Artificial Intelligence (AI)/Machine Learning (ML) solutions
  • HR outsourcing: multi-process HR services, including benefits administration, payroll, learning services, and recruitment.  

Infosys targets its payroll services to large, complex enterprise-sized organizations seeking broad HR transformation through managed services and processes payrolls for ~480k client employees across ~53 payroll service and technology clients.

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