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IBM - Learning Services 2023

Vendor Analysis

by Nikki Edwards

published on Sep 14, 2023

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Report Overview:

This NelsonHall vendor assessment analyzes IBM’s offerings and capabilities in Learning Services.

Who is this Report for:

NelsonHall’s Learning Services profile on IBM is a comprehensive assessment of IBM’s offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of learning services and identifying vendor suitability for learning services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the learning services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of IBM’s learning services offerings, capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, challenges, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization, including the location of delivery centers.

Key Findings & Highlights:

This NelsonHall vendor assessment analyzes IBM’s offerings and capabilities in Learning Services.

International Business Machines Corporation (IBM) is an American multinational information technology company headquartered in Armonk, New York, in over 170 countries. IBM's Skills Transformation Services (formerly known as Talent Development Optimization Services) reside in the Talent Transformation consulting practice, which is part of IBM Consulting (one of four business segments).

IBM’s offerings comprise learning content, delivery, admin, tech, and consultancy services. It has expertise in learning (and broader talent) services and technologies. IBM continues to develop advanced capabilities in automation and AI, with the release of a new platform in 2023.  

Large or mid-sized organizations looking for an innovative learning (and broader talent) services and technology provider should consider IBM, especially if they want a joint human/technology approach, driven by automation and AI, that improves how work happens, modernizes the employee experience, manages the cost to operate, and delivers return on value.

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