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Advanced Digital Workplace Services 2023

Market Analysis

by John Laherty

published on Dec 01, 2023

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Report Overview:

NelsonHall's market analysis of digital workplace services industry and trends consists of 104 pages plus detailed appendices.

Who is this Report for:

NelsonHall’s digital workplace services report is a comprehensive market assessment report designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of digital workplace services and identifying vendor suitability for RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the IT services sector.

Scope of this Report:

This report analyzes the market for digital workplace services. It addresses the following questions:

  • What is the current and future market for digital workplace services?
  • What are the customer requirements for digital workplace services?
  • What are the benefits/results which vendors have been able to achieve for their clients?
  • What digital workplace services are organizations buying from IT services vendors?
  • What is the size and growth of the digital workplace services market?
  • Who are the leading vendors within the digital workplace services market?
  • What are the vendor selection criteria, challenges, and critical success factors for vendors targeting digital workplace services?

Key Findings & Highlights:

NelsonHall’s market analysis of digital workplace services consists of 104 pages. The report shows how vendors are evolving their offerings and capabilities to support the enterprise’s hybrid workplace initiatives and requirements to improve experience across the entire workplace. It looks at automation, AI (including generative), digital support services, intelligent collaboration, modern management, analytics, VDI, immersive technologies, ESG, and sustainability capabilities. This includes current functionality and planned roadmaps of IT services vendors for digital workplace services transformation.

Vendors increasingly focus on a customer experience office (CXO) approach to monitor and measure sentiment and experience across the organization through a digital experience management (DEM) platform-based approach. Vendors are expanding AI capabilities across service delivery, IT, HR, and conversational and generative AI.

The digital workplace services market is made up of a number of key IT services vendors. Leading vendors globally include TCS, Atos, Capgemini, Kyndryl, DXC, NTT DATA, Infosys, Unisys, Fujitsu, Accenture, Compucom, T-Systems, Computacenter, and Stefanini. Other players include Getronics, Zensar, LTIMindtree, Movate, Mphasis, and UST. All vendors are investing in digital workplace services and offerings supporting client requirements.

There is a greater focus on skills development including SRE, AI SMEs (including gen-AI), innovation and experience leads, and full-stack engineers. Also, investing in Talent Clouds to drive a location independent agile workforce.

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