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Transcom - CX Services Transformation

Vendor Analysis

by Ivan Kotzev

published on Feb 06, 2024

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Report Overview:

This NelsonHall assessment analyzes Transcom's offerings and capabilities in CX Services Transformation

Who is this Report for:

NelsonHall’s CX Services Transformation profile on Transcom is a comprehensive assessment of Transcom’s offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for content moderation, trust and safety, and content development RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the CX services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Transcom’s CX Services Transformation offerings, capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, challenges, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization, including the location of delivery centers.

Key Findings & Highlights:

Transcom targets the market as a mid-sized, fast-moving and agile CX services provider combining digital tools and platforms, applied insights, and operational excellence through automation, sales through service, and multishore delivery. It is increasing the number of custom technology incubations for clients and in partnerships, and then evolving these platforms into commercial solutions offered to the client base. It is also creating assessments of the clients’ genAI maturity on the people skills and technology.

Outsourcing clients looking for a CX services vendor with advanced implementation of AI voice and machine translation with live client implementations and continuing investments, as well as strong genAI applications in reporting and analytics, should especially consider this profile on Transcom.

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