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Sutherland - Healthcare Payer Operations Transformation

Vendor Analysis

by Bilal Chaudhry

published on Jun 11, 2024

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Report Overview:

This NelsonHall vendor assessment analyzes Sutherland's offerings and capabilities in Healthcare Payer Operations Transformation 

Who is this Report for:

NelsonHall’s Healthcare Payer Operations Transformation profile on Sutherland is a comprehensive assessment of Sutherland's offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of Sutherland and identifying vendor suitability for Healthcare Payer Operations Transformation RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the Healthcare Payer Operations Transformation sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Sutherland's Healthcare Payer Operations Transformation offerings, capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, challenges, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization, including the location of delivery centers.

Key Findings & Highlights:

Sutherland Global Services (Sutherland) is a privately held business transformation provider of BPO and technology management services with ~38k employees globally. It provides services across various industries: BFSI, communications, energy & utilities, media & entertainment, healthcare, mortgage services, retail & CPG, technology travel, transportation, hospitality, and logistics. Over the past decade, Sutherland has evolved from a convention BPO provider into a company focused on experience-led digital transformation. The firm has shifted from optimizing and managing business processes to a more strategic role to automate, augment, and analyze operations, fostering industry relationships rather than traditional vendor-client interactions.

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