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Conduent - Healthcare Payer Operations Transformation

Vendor Analysis

by Bilal Chaudhry

published on Jul 08, 2024

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Report Overview:

This NelsonHall vendor assessment analyzes Conduent's offerings and capabilities in Healthcare Payer Operations Transformation 

Who is this Report for:

NelsonHall’s Healthcare Payer Operations Transformation profile on Conduent is a comprehensive assessment of Conduent’s offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of Conduent and identifying vendor suitability for Healthcare Payer Operations Transformation RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the Healthcare Payer Operations Transformation sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Conduent’s Healthcare Payer Operations Transformation offerings, capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, challenges, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization, including the location of delivery centers.

Key Findings & Highlights:

Conduent is a business process services company with ~59k employees globally. The company delivers digital business solutions and services covering the commercial, government and transportation spectrum. It provides services across horizontals and vertical industries: customer experience management, healthcare claims management, human capital solutions, and business operations solutions, including commercial healthcare payer, life sciences, government healthcare, government solutions, transportation, retail, consumer, travel hospitality, etc. 

In the U.S., Conduent collaborates with all 9 of the top 10 health plans, including commercial, Medicare Advantage, and Medicaid. The company processes ~75m claims annually for commercial health payers, ~600m EDI transactions for government and commercial health payers, and ~100 payer organizations supported by Conduent BPS services.

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