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Infor - New World Workforce Management

Vendor Analysis

by DeeAnna Warrington

published on Jul 09, 2024

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Report Overview:

NelsonHall’s vendor assessment analyzes Infor's offerings and capabilities in Workforce Management services

Who is this Report for:

NelsonHall’s New World Workforce Management profile on Infor is a comprehensive assessment of Infor’s offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of Workforce Management and identifying vendor suitability for Workforce Management RFPs
  • Vendor marketing, sales, and business managers looking to managers developing strategies to target service opportunities and benchmark themselves against their peers
  • Financial analysts and investors specializing in the Workforce Management sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Infor’s Workforce Management services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery centers.

Key Findings & Highlights:

Infor is a provider of enterprise software solutions. It offers several business platforms, including ERP, CRM, HR, Finance, Supply Chain, and numerous vertical-specific offerings, including automotive, healthcare, industrial, retail, public sector, and hospitality.

Infor built its portfolio of ERP offerings primarily through several acquisitions, including Infor Business Solutions (February 2004), and began focusing on industry-specific solutions. Infor then expanded its portfolio to include WFM with its acquisition of Workbrain in 2007 (a leading workforce time and attendance and scheduling solution at the time). In April 2020, Koch Industries, Inc. (Koch) completed the acquisition of Infor from Golden Gate Capital. Infor had been a critical component of Koch’s technological transformation. Before Koch became Infor’s parent company, it selected Infor’s HR solution to modernize its key human resources processes. In late 2019, through Infor and Deloitte Consulting’s partnership, Koch rolled out Infor’s HCM applications, providing the foundation for Koch’s 2020 decision to invest in Infor.

Infor continues to primarily target markets and solutions by industry vertical. Currently, healthcare organizations account for its largest WFM client group, with the public sector being the fastest-growing adopter. Infor’s WFM product is FedRAMP certified, a key differentiator in the public and federal sectors.  Infor reached FedRAMP authorization after an extensive review of the company’s security posture to ensure that it met government standards for security assessment, authorization, and continuous monitoring of its cloud products and services. In 2023, the state of Idaho had a successful go-live of Infor’s cloud-based public sector applications, powered by AWS GovCloud. The ERP solution unifies 85 agencies and departments across the state with the same base budget, financial management, procurement, payroll, HCM, T&A, WFM and governance, risk and compliance solution, made possible by Infor’s FedRAMP certification.

Notably, ~60% of Infor’s Workforce Management clients still have not adopted its HCM suite, leaving the potential for further cross-selling opportunities. As part of its HR technology suite, it offers the Infor Workforce Management product alongside its Infor HCM product.

This profile primarily focuses on Infor’s New World Workforce Management capability. Infor has established capabilities to deliver Workforce Management software to 71 countries supporting 21 languages. Infor has ~230 Workforce Management clients servicing ~5m users.

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