Vendor Analysis
published on Apr 29, 2025
Report Overview:
This NelsonHall vendor assessment analyzes Tech Mahindra's offerings and capabilities in ServiceNow services
Who is this Report for:
NelsonHall’s ServiceNow services profile on Tech Mahindra is a comprehensive assessment of Tech Mahindra's offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of ServiceNow services and identifying vendor suitability for RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the ServiceNow services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Tech Mahindra’s ServiceNow offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
TechM Telco Digital Marketplace is an omnichannel order management portal hosted on Azure that allows clients to order standard telecom services. It is built using TSM and ITOM Workflows. The IP supports chatbots for customer support and integrates with CRM, billing, and ordering applications that comply with TM Forum API standards.