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Cognitive IT Infrastructure Management Services

Market Analysis

by John Laherty

published on May 31, 2018

Access to this report is restricted to logged in clients with access. Login to get full access

Report Overview:

NelsonHall's market analysis of cognitive IT infrastructure management services industry and trends consists of 62 pages plus detailed appendices.

Who is this Report for:

NelsonHall’s “Cognitive IT Infrastructure Management Services” report is a comprehensive market assessment report designed for:

  • Sourcing managers investigating sourcing developments within the use of vendors for cognitive IT infrastructure management services
  • Operational decision makers exploring the benefits and inhibitors of undergoing cognitive IT infrastructure management services initiatives
  • Vendor marketing, sales and business managers developing strategies to target cognitive IT infrastructure management services opportunities
  • Financial analysts and investors specializing in the IT services sector, including cognitive IT infrastructure management services.

Scope of this Report:

This report analyzes the market for cognitive IT infrastructure management services. It addresses the following questions:

  • What is the current and future market for cognitive IT infrastructure management services?
  • What are the customer requirements for cognitive IT infrastructure management services?
  • What are the benefits/results which vendors have been able to achieve for their clients?
  • What cognitive IT infrastructure management services are organizations buying from IT services vendors?
  • What is the size and growth of the cognitive IT infrastructure management services market?
  • Who are the leading vendors within the cognitive IT infrastructure management services market?
  • What are the vendor selection criteria, challenges, and critical success factors for vendors targeting cognitive IT infrastructure management services?

Key Findings & Highlights:

Cognitive IT infrastructure management services are facilitating the transition to next-generation IT infrastructure and workplace services, driven by a requirement to reduce costs, improve business and IT infrastructure continuity, agility, and productivity while aligning metrics to business outcomes.

Key requirements in the transition to next-generation IT infrastructure and workplace include the use of AI, cognitive, machine learning, NLP, intelligent automation and virtual agents to help manage the increasing complexity of the IT environment, and improving infrastructure and applications performance and availability, creating an ‘always on’ IT environment.

Key services being adopted include advanced analytics to further mine operational data, deploying machine learning algorithms; also using autonomics, RPA, and intelligent bots to automatically diagnose and resolve incidents, through AI based auto resolution and remediation. Also, predictive maintenance is being used to anticipate failures before they happen, and using self-heal solutions.

Across workplace services, self-serve capabilities are being deployed, including the use of chatbots and virtual assistants for basic use cases, in addition to the use of proactive and predictive analytics, and automated provisioning through ITSM (ServiceNow) to improve the overall end-user experience.

Most clients are deploying proof-of-concept pilots (POC), and projects to understand the investment required and benefits of adopting AI and cognitive services.

To deliver these services, IT service vendors are investing in capabilities including:

  • Analytics and machine learning
  • Cognitive-based predictive maintenance
  • Self-healing and autonomous remediation
  • Intelligent automation
  • Cognitive virtual agents.

IT services vendors are also using third-party tools in support of automation, self-heal, and end-user experience.

Table of contents:

Table of contents:

  • Introduction
  • Changing Shape of Cognitive IT Infrastructure Management Services
  • Customer Requirements
  • Market Size and Forecast
  • Vendor Market Shares
  • Vendor Offerings & Capabilities
  • Delivery of Cognitive IT Infrastructure Management Services
  • Challenges and Success Factors
  • Appendix I - Vendors Researched
  • Appendix II - Glossary and Definitions

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