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Webhelp - Cognitive CX Services

Vendor Analysis

by Ivan Kotzev

published on Dec 10, 2019

Access to this report is restricted to logged in clients with access. Login to get full access

Report Overview:

This NelsonHall vendor assessment analyzes Webhelp's offerings and capabilities in Cognitive CX Services.

Who is this Report for:

NelsonHall’s Cognitive Customer Experience Services report on Webhelp is a comprehensive assessment of Webhelp’s offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CXS and identifying vendor suitability for CXS RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Webhelp cognitive customer experience services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery sites.

Key Findings & Highlights:

Webhelp is actively using M&A to expand its technology capabilities. With the acquisition of PiTech Plus, it is adding back-office RPA and software development in-house, expanding its third-party partnerships. This acquisition complements the company's transition to cognitive process automation.

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Delivery Capability and Partnerships
  • Target Markets
  • Strategy
  • Strengths and Challenges
  • Outlook

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