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Operational Transformation in the Commercial Property & Casualty Insurance Sector: 2019

Market Analysis

by John Willmott

published on Dec 10, 2019

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Report Overview:

NelsonHall’s “Operational Transformation in the Commercial Property & Casualty Insurance Sector: 2019” 43-page report is based on global interviewing of senior executives in the commercial property & casualty sector across four geographies: U.S., U.K., Continental Europe, and Asia Pacific.

In particular, the report analyzes the principal business issues faced by commercial property & casualty firms and the operational transformation initiatives planned in response to these issues by function and by technology.

It then addresses the extent to which BPS vendors will be involved in operations transformation, together with the key vendor characteristics sought in an operations transformation partner.

Who is this Report for:

NelsonHall’s “Operational Transformation in the Commercial Property & Casualty Insurance Sector: 2019” report is a comprehensive market assessment report designed for:

  • Sourcing managers investigating operational transformation developments within the commercial property & casualty sector
  • Vendor marketing, sales and business managers developing strategies to target operational transformation and business process services (BPS) opportunities within the commercial property & casualty sector
  • Financial analysts and investors specializing in the IT services and BPS sector.

Scope of this Report:

The report is based on interviews with executives in the commercial property & casualty sector in the U.S., U.K., Continental Europe, and Asia Pacific.

The report analyzes the worldwide market for operational transformation and business process services within the commercial property & casualty sector and addresses the following questions:

  • What are the principal business priorities faced by organizations in the commercial property & casualty sector?
  • What benefits are sought from operational transformation by commercial property & casualty firms?
  • In which functional areas are commercial property & casualty firms planning operations transformation initiatives?
  • What initiatives are commercial property & casualty firms planning around key technologies such as analytics, AI, and IoT?
  • To what extent, and how, will BPS vendors be involved in operations transformation?
  • What are the key characteristics sought in an operations transformation partner by commercial property & casualty firms?
  • What levels of productivity gain are being targeted by commercial property & casualty firms?

Key Findings & Highlights:

Commercial P&C insurance companies constantly face pressure to improve their profitability in a highly competitive field. While commercial P&C companies need to reduce their customer acquisition and service costs through increased use of online portals and automation, the major contributions to increased profitability will come from improving their loss ratios through enhanced fraud prevention & detection processes and improvements to underwriting.

Accordingly:

  • Underwriting & new business are key areas for operational transformation
  • IoT is becoming key to monitoring commercial assets
  • Seventy-eight percent of commercial insurers would consider operations transfer to achieve end-to-end operational synergy.

Table of contents:

Table of contents:

  • Introduction
  • Executive Summary
  • Market Forecast
  • Key Business Issues & Initiatives
  • Operational Transformation Initiatives by Technology
  • Impact of Operations Transformation on Sourcing
  • Impact of Operations Transformation on Productivity & Expenditure

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