DEBUG: PAGE=domain, TITLE=Search all Content,ID=505,TEMPLATE=search
toggle expanded view

Search all content here

action=something else...array(7) { ["program"]=> int(-1) ["analyst"]=> int(-1) ["industry"]=> int(-1) ["serviceline"]=> int(-1) ["vendor"]=> int(-1) ["country"]=> int(-1) ["application"]=> int(-1) } array(1) { ["post_url"]=> string(59) "/sourcing-expertise/search-all-content/?avpage-views=search" }
from:
until:

Subscribe to blogs & alerts:

manage email alerts using the form below, in order to be notified via email whenever we publish new content:

Access our analyst expertise:

Only NelsonHall clients who are logged in have access to our analysts and advisors for their expert advice and opinion.

To find out more about how NelsonHall's analysts and sourcing advisors can assist you with your strategy and engagements, please contact our sales department here.

Atento- Cognitive CX Services

Vendor Analysis

by Ivan Kotzev

published on Feb 05, 2020

Access to this report is restricted to logged in clients with access. Login to get full access

Report Overview:

This NelsonHall vendor assessment analyzes Atento's offerings and capabilities in Cognitive CX Services.

Who is this Report for:

NelsonHall’s Cognitive Customer Experience Services report on Atento is a comprehensive assessment of Atento’s offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CXS and identifying vendor suitability for CXS RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Atento cognitive customer experience services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery sites.

Key Findings & Highlights:

Atento targets three next-generation services groups: high-value voice, integrated multichannel, and automated back-office. To deliver these offerings it launched Atento Digital, a business unit integrating the company's digital assets in omnichannel management, specialized services, and automation. In 2019, the company also launched a marketing transformation unit and language design team from Brazil.

Table of contents:

Login to get full access:

close