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transcosmos - CX Services in Telecom and Media

Vendor Analysis

by Ivan Kotzev

published on Mar 24, 2020

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Report Overview:

This NelsonHall vendor assessment analyzes transcosmos offerings and capabilities in CX Services in Telecom and Media.

Who is this Report for:

NelsonHall’s CX Services in Telecom and Media profile on transcosmos is a comprehensive assessment of transcosmos’ offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the CX Services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of transcosmos’ CX services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

 

Key Findings & Highlights:

transcosmos positions as a front (DEC) to corporate back-office (Digital BPO) service provider offering CX services, marketing, back-office activities, process transformation, and integrating automation and analytics. Under DEC, transcosmos partners with external technology and domain suppliers to develop CX and marketing innovation.

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Delivery Capabilities
  • Target Markets
  • Strategy
  • Strengths & Challenges
  • Outlook

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