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VXI- CX Services in Telecom and Media

Vendor Analysis

by Ivan Kotzev

published on Jun 26, 2020

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Report Overview:

This NelsonHall vendor assessment analyzes VXI's offerings and capabilities in CX Services in Telecom and Media.

Who is this Report for:

NelsonHall’s CX Services in Telecom and Media profile on VXI is a comprehensive assessment of VXI’s offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the CX Services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of VXI’s CX services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

In February 2020, VXI formally organized its automation and integration technology resources into a centralized RPA and data science team. The CoE builds on the company's descriptive and predictive analytics developers. The team consists of data scientists, solution architects, and automation developers, in addition to process and domain specialists.

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Delivery Capabilities
  • Target Markets
  • Strategy
  • Strengths & Challenges
  • Outlook

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