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CSS Corp - Social Media Customer Experience Services

Vendor Analysis

by Ivan Kotzev

published on Oct 09, 2020

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Report Overview:

This NelsonHall vendor assessment analyzes CSS Corp's offerings and capabilities in Social Media Customer Experience Services

Who is this Report for:

NelsonHall’s Social Media CX Services profile on CSS Corp is a comprehensive assessment of CSS Corp’s offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the CX Services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of CSS Corp’s CX services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

CSS Corp targets the growing demand in the games industry for its social media offerings, where clients are struggling with the existing support networks and looking to scale on mobile and social channels. Other focus segments are logistics and delivery organizations, ecommerce, UCaaS telepresence, and video conference technology. More recently, the company expanded its services portfolio to content moderation, for which it bifurcated its sales and communication approach to cover a broader market.

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