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ADP - Next Generation H&W Administration

Vendor Analysis

by Elizabeth Rennie

published on Nov 16, 2020

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Report Overview:

This NelsonHall assessment analyzes ADP's offerings and capabilities in Next Generation H&W Administration.

Who is this Report for:

NelsonHall’s Cloud HR Transformation Services profile on ADP is a comprehensive assessment of ADP offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of H&W Administration and identifying vendor suitability for H&W Administration RFPs
  • Vendor marketing, sales, and business managers looking to managers developing strategies to target service opportunities and benchmark themselves against their peers
  • Financial analysts and investors specializing in the H&W Administration sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of ADP’s H&W Administration services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

This NelsonHall vendor assessment analyzes ADP’s offerings and capabilities in H&W Administration services.

ADP, founded in 1949 and headquartered in Roseland, New Jersey, is a provider of HR management software and services.

ADP’s business is organized into the following two business segments:

  • Employer Services (70% of revenues): provides HR management/workforce management services, payroll services, time and attendance management, benefits administration, recruiting, and talent management including RPO, insurance services, retirement services, and payment and compliance solutions to ~850k clients worldwide. Within Employer Services, ADP business supports comprehensive HR outsourcing to two different models:
    • ADP Comprehensive Services (CS) division, targeted at 25 to 5k employees sized organizations, offer payroll, HR, and benefits outsourcing to the US and Canadian markets and is based on the ADP Workforce Now technology platform.
    • ADP Comprehensive Outsourcing Services (COS), targeted at U.S. organizations with over 3k employees, offers managed payroll services, HR, talent, time, and benefits administration services. Its services are based on the ADP Next-Gen, Vantage HCM, and ADP Enterprise HR technology platforms. 

Of its comprehensive HR outsourcing clients listed above, ~50% of these adopt benefits administration services.

  • PEO Services (30% of revenues)

Benefits administration services (including H&W) are managed within the ADP’s Employer Services business. ADP has ~85k benefits administration clients and serves ~5.7m participants. NelsonHall estimates its client and participant distribution as follows, with the size of client base:

  • DC administration, ~84k clients and ~2m participants
  • Health and Welfare (H&W) administration, ~1.5k clients, and ~3.7m participants.

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