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Business Process & Case Management Technology Evaluation

Market Analysis

by Bailey Kong

published on Dec 15, 2020

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Report Overview:

NelsonHall's market analysis of the Business Process & Case Management Technology Evaluation Services consists of 48 pages. 

Who is this Report for:

NelsonHall’s “Business Process & Case Management Technology Evaluation” report is a comprehensive market assessment report designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of Business Process & Case Management platforms and identifying vendor suitability for RFPs
  • Process management and reengineering and intelligent automation center of excellence personnel evaluating business process & case management platform capability
  • Vendor marketing, sales, and business managers looking to benchmark their platforms against their peers
  • Financial analysts and investors covering the space of business process management, case management, intelligent automation, and adjacent areas.

This market analysis complements NelsonHall’s Intelligent Automation Platform evaluation.

Scope of this Report:

The report analyzes the worldwide market for business process & case management platforms and addresses the following questions:

  • What is the market size and projected growth for the global business process & case management market by geography?
  • What is the profile of activity in the global business process & case management market by industry sector?
  • What are the top drivers for adoption of business process & case management solutions?
  • What are the benefits currently achieved by users of business process & case management solutions?
  • What factors are inhibiting user adoption of business process & case management solutions?
  • Who are the leading business process & case management vendors globally and by geography?
  • What are the current capabilities being delivered by business process & case management vendors, and how is this changing?
  • What are the challenges and success factors for vendors of business process & case management solutions?

 

 

Key Findings & Highlights:

The current business process & case management market is driven by standardizing and automating existing workflows and processes but as organizations mature, they will look to use platforms to innovate and launch new products or pursue new business models.

Principal drivers for business process & case management solutions are ease of integration for a single source of truth and modularity of capabilities for interoperability. Benefits sought from engaging a vendor for business process & case management focus on improving regulatory compliance and process agility.

Revenue from business process & case management solutions will reach $18.7bn by 2025. North America remains the largest market for business process & case management solutions, closely followed by EMEA, with strong growth in North America and the Asia Pacific regions. Need to streamline operational processes and expedite customer/patient cases for CSAT and regulatory policies drive BFSI and healthcare to be the largest spenders in the space.

Key success factors for business process & case management vendors focus on flexibility and actionable analytics. Current investments are focused on expediting development, smart capabilities for improved outcomes, and analytics for continual improvement. 

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