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Teleperformance - Social Media Customer Experience Services

Vendor Analysis

by Ivan Kotzev

published on Feb 22, 2021

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Report Overview:

This NelsonHall vendor assessment analyzes Teleperformance's offerings and capabilities in Social Media Customer Experience Services

Who is this Report for:

NelsonHall’s Social Media CX Services profile on Teleperformance is a comprehensive assessment of Teleperformance’s offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the CX Services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Teleperformance’s CX services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

Teleperformance is evolving its social media projects to consulting engagements where the initial client requests to add social media agents to existing voice and text programs are replaced by a comprehensive assessment, process redesign, technology overhaul, and strategy rethink.

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