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Infosys- Cognitive & Self-Healing IT Infrastructure Management Services

Vendor Analysis

by John Laherty

published on Mar 29, 2021

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Report Overview:

This NelsonHall vendor assessment analyzes Infosys' offerings and capabilities in cognitive & self-healing IT infrastructure management services.

Who is this Report for:

NelsonHall’s cognitive & self-healing IT infrastructure management services profile on Infosys is a comprehensive assessment of Infosys’ offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of digital services and cognitive & self-healing IT infrastructure management services and identifying vendor suitability for RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the IT services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Infosys’ cognitive & self-healing IT infrastructure management services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations. 

Key Findings & Highlights:

Infosys provides cognitive and self-healing IT infrastructure management services through its Cobalt cloud community. Key capabilities include Infosys Polycloud Platform, ESM café, Infosys Wingspan, and third-party services, solutions, and platforms to accelerate enterprises' cloud journeys. It also includes 16k cloud assets and 225 industry cloud-first solution blueprints.

Infosys takes an agile approach to cloud delivery utilizing Kanban dashboards to keep track of progress. The initial planning and execution phase with a client (1-2 months) will seek to build out an automation backlog. It will then deliver user stories in short 4-5-week sprints to define use cases and enable the immediate realization of benefits (i.e., from automation and AI-ops engine). It further provides ongoing support and automation use case monitoring and performance reporting and automation platform health monitoring.


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