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Webhelp - CX Services in Startups & Emerging Brands

Vendor Analysis

by Ivan Kotzev

published on Sep 22, 2022

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Report Overview:

This NelsonHall vendor assessment analyzes Webhelp's offerings and capabilities in CX services for startups and emerging brands

Who is this Report for:

NelsonHall’s CX Services in Startup and Emerging Brands profile on Webhelp is a comprehensive assessment of Webhelp’s offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for CX services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the CX Services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Webhelp’s CX services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

The company views startups as a core target, with a history of supporting the segment since its launch in 2000. With The NEST program, Webhelp positions itself as an end-to-end BPS provider for startups and emerging brands, offering design, delivery, and optimization to expand as the business grows and implements innovative customer journeys. The NEST aims to nurture a startup ecosystem by offering networking and connections with technology providers, other startup players, and investors, giving access to personalized mentoring by Webhelp's leadership team.

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