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Digital Banking Services: Establishing New Digital Banks

Market Analysis

by Andy Efstathiou

published on Dec 05, 2019

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Report Overview:

NelsonHall's market analysis of digital banking services consists of 94 pages.

Who is this Report for:

NelsonHall’s “Digital Banking Services: Establishing New Banks Market Assessment and Forecast” report is a comprehensive market assessment report designed for:

  • Sourcing managers investigating sourcing developments within the banking industry
  • Vendor marketing, sales and business managers developing strategies to target service opportunities within the banking industry
  • Financial analysts and investors specializing in the banking industry sector.

Scope of this Report:

The report analyzes the global market banking operations services and addresses the following questions:

  • What is the current and future market for digital banking operations services?
  • What is the size and growth of the digital banking operations services market by market segment?
  • Within digital banking operations services, which processes are emerging strongly?
  • What are the market segments for banking operations services and their characteristics? What are the drivers, benefits, and inhibitors for each segment? What are vendor capabilities by segment?
  • What technologies and platforms are being utilized and what are the implications by market segment?
  • What are vendor challenges and critical success factors by market segment?
  • How vendors are positioned within each banking operations services market segment?
  • Additional topics include: contract lengths; pricing models; partnerships; acquisitions; delivery center locations and the use of offshoring; vendor targeting by client size, geography, and industry.

Key Findings & Highlights:

Digital banking services vendors increasingly deliver combined PS, cloud migration, and BPaaS services. Digital operations services are a mature business with tier 1 banks looking to setup subsidiaries to enter new markets and create omnichannel brands/offerings. Adoption and usage models are growing for the startup, regional, and mid-tier market. Vendors are delivering engagements focused on design/deploy services to support business model changes at clients. Digital banking services vendors will deliver hybrid cloud services with cognitive-enabled operations using quality tested components to support business model change. Operational delivery will be agile to support volume fluctuations which previously would not have been sustainable

Table of contents:

Table of contents:

  • 1. Changing Shape of Digital Banking Services
  • 2. Buy-Side Requirements
  • 3. Market Size and Growth
  • 4. Vendor Market Shares
  • 5. Vendor Offerings and Targeting
  • 6. Vendor Challenges and Success Factors
  • Appendix A – Service Definitions
  • Appendix B – Vendor Details
  • Appendix C – Key Regulations Impacting Digital Banking Services

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Digital Banking 2020

published 2020-02-11 | Project by Andy Efstathiou

This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering digital banking services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on professional services, hosted/SaaS delivery, and support for new digital business models. Vendors evaluated for this NEAT are: Atos, Capgemini, DXC Technology, Fidelity Information Services, Happiest Minds, Infostretch, Infosys, Kuliza, LTI, Sopra Steria, TCS, Virtusa, Wipro, and WNS. To find out more, contact Simon Rodd at [email protected]
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