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TCS - Transforming Mortgage and Loan Services

Vendor Analysis

by Andy Efstathiou

published on Mar 16, 2020

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Report Overview:

This NelsonHall assessment analyzes TCS' offerings and capabilities in TransformingMortgage and Loans Services.

Who is this Report for:

NelsonHall’s Transforming Mortgage and Loan Services Vendor Assessment for TCS is a comprehensive assessment of TCS’s Digital Banking Services offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of mortgage and loan process outsourcing and identifying vendor suitability for Transforming Mortgage and Loan Services RFPs
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers

Financial analysts and investors specializing in the support services sector

Scope of this Report:

The report provides a comprehensive and objective analysis of transformation of mortgage and loan services offerings, capabilities, and market and financial strength, including:

  • Identification of the company’s strategy, emphases and new developments
  • Analysis of the company’s strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

TCS began providing services to the mortgage and loan industry in 2002 with a global bank by providing data entry and management services for lending. Two years later, it began delivering support for retail, commercial, and correspondent mortgage originations for first and second mortgages. By 2008, TCS had expanded its service delivery for M&L BPS outside of India, by acquiring onshore U.S. delivery capacity.

In 2009 it acquired the Citibank operations captive in India. This acquisition allowed TCS to start providing fulfillment services for loan originators. TCS has also been building digital mortgage processing solution modules so that clients can buy individual functionality as they prefer.

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