Vendor Analysis
published on Mar 09, 2013
Report Overview:
This NelsonHall vendor assessment analyzes Serco's offerings and capabilities in life insurance BPO. Serco is one of a number of life insurance BPO companies analyzed in NelsonHall's comprehensive industry analysis programs.
Who is this Report for:
NelsonHall's life insurance Vendor Assessment for Serco is a comprehensive assessment of Serco's life insurance offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of life, annuities, investments and pensions services and identifying vendor suitability within this space
- Vendor marketing, sales and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the BPO services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Serco's life insurance BPO offerings, capabilities, and market and financial strength, including:- Analysis of the company's offerings and key service components
- Revenue estimates
- Identification of the company's strategy, emphasis and new developments
- Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
- Analysis of the company's strengths, weaknesses and outlook.
Key Findings & Highlights:
Serco's contract win of AEGON in 2012 marked Serco's entrance into the life BPO space. Serco provide initial underwriting, claims management and policy servicing to AEGON using workflow tools to wrap-around existing technology systems.
Serco plan to deliver its services using client insurance systems.
Serco are looking to target closed block operations predominantly in Continental Europe; the firm will also be targeting private equity and insurance players in this geography.