DEBUG: PAGE=domain, TITLE=Life & Annuities,ID=1443,TEMPLATE=subprogram
toggle expanded view
programcode = HAILAA
programid = 162
database = t
alerts = t
neat = t
vendors = t
forecasting = t
confidence = f
definitions = t

Search within: Life & Annuities:

Access our analyst expertise:

Only NelsonHall clients who are logged in have access to our analysts and advisors for their expert advice and opinion.

To find out more about how NelsonHall's analysts and sourcing advisors can assist you with your strategy and engagements, please contact our sales department here.

Subscribe to blogs & alerts:

manage email alerts using the form below, in order to be notified via email whenever we publish new content:

has Database = t

Contracts Database

for Life & Annuities

Track the pattern of service adoption by monitoring Life & Annuities contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

These documents are available to logged in clients that have purchased access to this program.

has Confidence = f -- IGNORED

Sutherland - CMS in Retail and CPG

Vendor Analysis

by NelsonHall Analyst

published on Jun 17, 2016

Access to this report is restricted to logged in clients with access. Login to get full access

Report Overview:

This NelsonHall vendor assessment analyzes Sutherland's offerings and capabilities in CMS in retail and CPG.

Who is this Report for:

NelsonHall’s CMS in retail and CPG industry sector profile on Sutherland is a comprehensive assessment of Sutherland’s retail and CPG sector customer management services (CMS) offerings and capabilities, designed for: 

  • Sourcing managers monitoring the capabilities of existing suppliers of CMS to serve the retail and CPG sector and identifying vendor suitability for CMS RFPs 
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers 
  • Financial analysts and investors specializing in the support services sector. 

Scope of this Report:

The report provides a comprehensive and objective analysis of Sutherland’s retail and CPG offerings, capabilities, and market and financial strength, including: 

  • Identification of the company’s strategy, emphasis and new developments 
  • Analysis of the company’s strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s CMS retail and CPG sector customer base, including the company’s targeting strategy and examples of current contracts 
  • Analysis of the company’s retail and CPG sector CMS offerings and key service components 
  • Analysis of the company’s delivery organization including the geography of delivery locations used for CMS retail and CPG sector clients.  

Key Findings & Highlights:

Sutherland Global Services (Sutherland) is a privately held firm headquartered in Rochester, New York. The company started operations in 1986 as a customer management services (CMS) provider. Across all industries it employs ~38k globally, and operates ~60 contact centers in 19 countries.  

Sutherland is an integrated BPO provider, working with clients across front and back-office services, supporting both consumers and enterprise clients. In 2014, Sutherland gained funding from TPG; NelsonHall estimates that TPG owns ~35% of Sutherland.  

Sutherland is focused on the following sectors: technology, telecommunications, BFSI, healthcare/government, retail/e-commerce, and travel/transportation/logistics.  

It provides delivery for its CMS retail and CPG clients from the following locations: Americas, APAC, and EMEA.  

Login to get full access:

close