Vendor Analysis
published on Nov 26, 2014
Report Overview:
This NelsonHall vendor assessment analyzes WNS' offerings and capabilities in the auto insurance sector.
WNS is one of a number of auto insurance companies analyzed in this comprehensive industry analysis.
Who is this Report for:
NelsonHall's Auto Insurance BPO profile on WNS is a comprehensive assessment of WNS' offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of auto insurance BPO services and identifying vendor suitability for P&C insurance BPO RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of WNS' auto insurance BPO offerings and capabilities, and market and financial strengths, including:
- Identification of the company's strategy, emphasis, and new developments
- Analysis of the company's strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
- Analysis of the company's offerings and key service components
- Analysis of the company's delivery organization including the location of delivery locations.
Key Findings & Highlights:
WNS has made significant investments and acquisitions in support of auto BPO since it entered the market in 2002, with the acquisition of Town & Country Assistance, a U.K. based auto claims handling company. Town & Country was rebranded as WNS Assistance and is now part of the WNS auto claims division. This was a strategic acquisition, with WNS looking to gain specialist skills.