HRO Insight blog
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NEAT reports results:
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Cloud-Based HR Services
Jun 28, 2016 by Amy GurchenskyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering cloud-based HR outsourcing services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific focus on services based on Workday and SAP SuccessFactors. Vendors evaluated are ADP Employer Services, Aon Hewitt, Capgemini, Ceridian, HCL Technologies, HP Enterprise Services, IBM, Infosys, Neeyamo, NGA Human Resources, OneSource Virtual, Tata Consultancy Services, Wipro, WNS Global Services, Xerox Services, and Zalaris. To find out more, contact Guy Saunders at [email protected].[read more] -
Multi-Process HRO
Jun 28, 2016 by Amy GurchenskyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering multi-process HRO (MPHRO) services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific focus on Streamlined HR Process Capability, Multi-Country Standardization Capability, and HR BPaaS Capability. Vendors evaluated are ADP, Aon Hewitt, Ascender, Capgemini, Capita, Genpact, HCL,HP Enterprise Services, IBM, Infosys, Neeyamo, NGA HR, OneSource Virtual, TCS, Wipro, WNS, Xerox Services, and Zalaris. To find out more, contact Guy Saunders at [email protected].[read more] -
RPO
Jun 07, 2016 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Recruitment Process Outsourcing (RPO) services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and in areas such as Candidate Focus, Talent Management Focus, and Global/Multi-Country Focus. Vendors evaluated are ADP RPO, Allegis Global Solutions, Alexander Mann Solutions (AMS), Capita, Cielo, Futurestep, Hudson, IBM, KellyOCG, ManpowerGroup Solutions, People Science, PeopleScout, PeopleStrong, Pontoon, Randstad Sourceright, RTM, Seven Step RPO, WilsonHCG, and Yocto. To find out more, contact Guy Saunders at [email protected].[read more] -
Customer Management Services
May 04, 2016 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Customer Management Services (CMS). The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on revenue increase, cost take-out, and customer experience improvement. Vendors evaluated are: Aegis, Alorica, Capita, Concentrix, CSS Corp, EGS, Firstsource, HGS, HP Enterprise Services, Intelenet Global Services, Minacs, Sutherland, Sykes, Tech Mahindra, Teleperformance, TeleTech, Transcom, Transcosmos, Webhelp, Wipro, WNS, and Xerox Services. To find out more, contact Guy Saunders at [email protected].[read more] -
Internet of Things
Apr 06, 2016 by Mike SmartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering IoT services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on IoT application services, secure IoT infrastructure, and for new business model development. Vendors evaluated are Accenture, Atos, CGI, CSS Corp, Dell, HCL Technologies, PTC, Tata Consultancy Services, Tech Mahindra, Virtusa Polaris, Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Wealth & Asset Management BPS
Feb 25, 2016 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Wealth & Asset Management Services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and in areas such as Admin & Support, Pre-Investment, and Post-Investment. Vendors evaluated are Avaloq, Capgemini, Capita, Cognizant, EXL, FIS, Genpact, HCL, Hexaware, Infosys, Mphasis, NIIT Technologies, TCS, Tech Mahindra, Tieto, WNS, and Xchanging. To find out more, contact Guy Saunders at [email protected].[read more] -
Healthcare Payer
Jan 04, 2016 by NelsonHall AnalystThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Healthcare Payer services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall. Vendors evaluated include Cognizant, Concentrix, CSC, Dell, EXL, Genpact, Hewlett Packard Enterprise, HGS, Infosys, and Xerox Services. To find out more, contact Guy Saunders at [email protected].[read more] -
Digital Transformation Services
Dec 16, 2015 by Dominique RaviartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Digital Transformation Services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and in areas such as IT Operations Focus, Digital Focus, and Cost Conscious Focus. Vendors evaluated include Accenture, Atos, CGI, Cognizant, CSC, CSS Corp, Dell, Happiest Minds, HCL Technologies, IBM, iGate, NIIT Technologies, Sopra Steria, Tata Consultancy Services, Tech Mahindra, Unisys, and Virtusa Polaris. To find out more, contact Guy Saunders at [email protected].[read more] -
CMS in Hi-Tech
Nov 23, 2015 by Vicki JenkinsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering CMS services specifically for the Hi-Tech sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on increased quality, technical support, and cost reduction. Vendors evaluated are Alorica, Concentrix, CSS Corp, Expert Global Solutions (EGS), HGS, Minacs, Sitel, Sutherland, Sykes, Teleperformance, TeleTech, and Transcosmos. To find out more, contact Guy Saunders at [email protected].[read more] -
MSP
Nov 11, 2015 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Managed Service Programs (MSP). The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and those with a specific focus on Talent Management and Multi-Country MSP. Vendors evaluated include Advantage xPO, Alexander Mann Solutions, Allegis Global Solutions, Capita, DCR Workforce, Hudson, KellyOCG, Pontoon Resource Solutions, Rethink Talent Management, TAPFIN, and Volt. To find out more, contact Guy Saunders at [email protected].[read more] -
Analytics & Reporting BPS
Nov 05, 2015 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Analytics & Reporting business process services (A&R BPS) in the retail banking, capital markets, and financial industry. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and those with a specific focus on the areas of Reporting, Analytics, and Compliance. Vendors evaluated include Cognizant, EXL, Firstsource, Genpact, HCL Technologies, iGate, NIIT Technologies, SLK, Syntel, Wipro, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
Managed Security Services
Oct 02, 2015 by Mike SmartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Managed Security Services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and in areas such as Offshore Focused Security Management, Industry-Specific Security Capability, and Full-Scope Security Management. Vendors evaluated include CGI, HP, CSS Corp, Cognizant Technology Solutions, MindTree, CSC, Tata Consultancy Services, Symantec, Unisys, Dell SecureWorks, Wipro, and Dimension Data. To find out more, contact Guy Saunders at [email protected].[read more] -
Learning BPO 2015
Sep 09, 2015 by Amy GurchenskyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Learning BPO services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and in areas such as Employee-Centric Learning, Multi-Country Standardization, Learning Vendor Management, and Learning Process Transformation. Vendors evaluated include Accenture, Capita KnowledgePool, Delta College Corporate Services, Expertus, GP Strategies, IBM, Infosys, NIIT, Raytheon Professional Services, Seertech, Talent2, The Learning Factor, and Xerox Services. To find out more, contact Guy Saunders at [email protected].[read more] -
Workers Compensation BPS
Aug 07, 2015 by NelsonHall AnalystThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Workers' Compensation BPS. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and in areas such as Multi-State Capability, Provider Management Capability, and Cost Reduction Through Claims Triage. Vendors evaluated include Crawford & Company, CSC, EXL, HGS, Innovation Group, Sedgwick Claims Management, WNS Global Services, Xchanging, and Xerox Services. To find out more, contact Guy Saunders at [email protected].[read more] -
Marketing BPS
Jul 21, 2015 by NelsonHall AnalystThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Marketing Business Process Services (BPS). The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and in areas such as End-to-End Marketing BPS Support, Campaign Management Execution, Digital Marketing Execution, and Marketing BPS Analytics. Vendors evaluated include Cognizant, Concentrix, Genpact, HCL Technologies, HGS, Infosys, Minacs, Tech Mahindra, transcosmos, Wipro, WNS, and Xerox Services. To find out more, contact Guy Saunders at [email protected].[read more] -
CMS in Healthcare
Jul 01, 2015 by Vicki JenkinsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering CMS services specifically for the Healthcare sector, covering both Payer and Provider support. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors in areas such as Payer Capability, Provider Capability, Back-Office Capability, Cost Reduction, and Multi-Channel. Vendors evaluated include Concentrix, Convergys, EGS, EXL, HGS, Sitel Corporation, Sutherland Global Services, Sykes Enterprises, TeleTech, and Teleperformance. To find out more, contact Guy Saunders at [email protected].[read more] -
Payroll BPO 2015
Jun 26, 2015 by Elizabeth RennieNelsonHall's 2015 Payroll BPO NEAT analyzes the performance of vendors offering Payroll business process outsourcing services. The NEAT tool allows NelsonHall customers to establish the capability of each a number of vendors against a number of different business situations. Vendors within this NEAT analysis include: ADP Employer Services, Capita, Ceridian, NGA Human Resources, OneSource Virtual, Raet, Ramco Systems, SafeGuard World International, SD Worx, Sopra Steria, and Talent2. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Procurement BPO 2015
Jun 03, 2015 by Rachael StormonthNelsonHall's Procurement BPO NEAT analyzes the performance of vendors offering Procurement business process outsourcing services. The NEAT tool allows NelsonHall customers to establish the capability of each a number of vendors in a number of differing geographies and according to differing business situations. Vendors within this NEAT analysis include: Accenture, Aegis, CapGemini, DSSI, ExperBuy, Genpact, GEP, HCL Technologies, Infosys, IBM, Optimum Procurement Group, Proxima, Tata Consultancy Services and Xchanging. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
H&W Benefits Administration BPO
Apr 07, 2015 by Amy GurchenskyNelsonHall's H&W Benefits Administration NEAT analyzes the performance of vendors offering Health & Welfare BPO services. Vendors within this NEAT analysis include ADP, Aon Hewitt, Businessolver, Ceridian, Empyrean, Fidelity, Mercer, Morneau Shepell, Secova, Towers Watson, WageWorks, Xerox Services. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Mortgage & Loan BPO
Mar 18, 2015 by Andy EfstathiouNelsonHall's Mortgage & Loan BPO NEAT analyzes the performance of vendors offering retail banking mortgage and loan outsourcing services. Vendors within this NEAT analysis include Accenture, Cognizant, EXL Service, Genpact, HCL Technologies, iGate, Infosys, Tata Consultancy Services, Wipro, WNS Global Services, and Xerox. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
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Blog post results:
NXTThing RPO: Balancing Human Interaction & Advanced Technology
Sep 25, 2024 by Jeanine Crane-Thompson[read more] 0 commentsAdvanced technologies such as GenAI, ML, and NLP continue gaining momentum, yielding greater efficiency and savings across all areas of talent acquisition (TA). Vendors are becoming more expert in applying these tools, improving TA outcomes and candidate experience, reducing candidate [...]
Advanced RPO Acquires Aspirant RPO to Expand Scope of Services
May 13, 2024 by Jeanine Crane-Thompson[read more] 0 commentsRecruitment process outsourcing provider Advanced RPO acquired Aspirant RPO, headquartered in Pittsburgh, PA, on May 1, 2024. Advanced RPO delivers full-cycle, project-based, custom, and high-volume RPO solutions to its clients across high-growth, mid-market, and enterprise sectors.[...]
Recruitment & Learning Trends, 2022
Jan 20, 2022 by Nikki Edwards[read more] 0 commentsHere I look at the major trends for the year ahead in two key areas of HR: recruitment and learning services. Recruitment Trends Talent Acquisition (TA) challenges were already complex in the pre-pandemic period, with an aging workforce population, shortage of digital talent, rap[...]
2021: The Year of the Human Cloud
Oct 07, 2020 by Nikki Edwards[read more] 0 commentsQuarterly financial reports for 2020 (April onwards) from recruitment organizations show that in a COVID-19 world, temporary hiring is more resilient than permanent hiring, faring on average about 10-30% better (albeit both types of hiring are seeing negative growth overall). Meanwhile[...]
Digital Talent Acquisition Helps Survival in an Uncertain World of Work
Jul 23, 2020 by Nikki Edwards[read more] 0 commentsEveryone speculates as to what the long-term world of work could look like as we head into the second half of 2020 and beyond. But the reality is that we don’t really know how things will pan out. While organizations might be preparing for an uptick in hiring activity behind the [...]
Cielo: Reimagining & Redefining RPO
Oct 29, 2019 by Nikki Edwards[read more] 0 commentsThe pace of change in RPO and contingent worker outsourcing has been unprecedented in recent years due to technological advancements and the range of services expected by buyside organizations. Cielo recently organized a customer and analyst day to explore what talent acquisition (TA) [...]
Korn Ferry’s Spotlight on Talent Advisory
Jul 03, 2019 by Gary Bragar[read more] 0 commentsI recently attended Korn Ferry’s RPO Client Advisory Forum, which was all about talent management. The theme was ‘unplugged’ and featured frank discussions about the RPO industry, including the challenges faced by the clients and service providers who attended from ev[...]
PeopleScout: Improving Employer Branding, Driving Global Growth
Jun 20, 2019 by Gary Bragar[read more] 0 commentsLast week I attended PeopleScout’s annual client NEXT Talent Summit 2019. In the keynote address, President Taryn Owen noted that this event marked one year since its acquisition of TMP to strengthen its global RPO and talent advisory capabilities. TMP, which operated in the U.K.[...]
ADP’s Latest Workplace Innovations
Apr 10, 2019 by Gary Bragar[read more] 0 commentsADP held its 26th annual Meeting of the Minds (MOTM) client conference recently, celebrating its 70 years in business. ADP is helping change the way employees work by continuously introducing new and enhanced products and services, and here I focus on three key areas: mobile, how pay i[...]
AGS Takes QUANTUM Leap in the Workforce Acquisition Framework Space
Oct 16, 2018 by Nikki Edwards[read more] 0 commentsEarlier this month, Allegis Global Solutions (AGS) launched the QUANTUM Platform™ to the U.S. market. QUANTUM is a workforce acquisition (WA) framework comprising a total talent strategy, a sourcing methodology, and a technology platform all in one. 18 months in the making,[...]
Cielo: Latest Developments & RPO Growth in Latin America
Oct 04, 2018 by Gary Bragar[read more] 0 commentsLast week, I attended Cielo’s annual analyst event, held at its service center in Buenos Aires, Argentina. Here I round up the latest high-level developments at the RPO vendor, then take a closer look at its Latin American business. Latest developments & 2020 roadmap Ci[...]
Advances in HR Tech: The View from The Strip
Sep 19, 2018 by Elizabeth Rennie[read more] 1 commentsThis past week, I attended two HR events at opposite ends of the Las Vegas strip: HR Technology conference and SuccessFactors’ SuccessConnect client event. Together, they attracted ~14k HR leaders, practitioners, vendors, analysts, thought leaders, and clients, and had the common[...]
The Growth of AMS’ Cleveland Global Client Service Center
Jul 03, 2018 by Gary Bragar[read more] 0 commentsLast week, I visited the recruitment and talent management vendor Alexander Mann Solutions’ Global Client Service Center (GCSC) in Cleveland. Here I take a quick look at the growth of the operation and at recent initiatives. Cleveland as a location Alexander Mann Solutions [...]
PeopleScout Continues Global Expansion with Acquisition of TMP Holdings
Jun 21, 2018 by Gary Bragar[read more] 0 commentsAt its recent Talent Summit, PeopleScout announced the expansion of its service centers in the U.S., Canada, Europe, and Asia Pacific, plus the acquisition of TMP Holdings, a provider of employer branding and RPO services operating in the U.K. via Yocto, the RPO division of TMP Worldwi[...]
Talent Disruption: What’s Next?
Jun 15, 2018 by Gary Bragar[read more] 0 commentsLast week, I attended and presented at Futurestep’s second annual client event, themed Talent Disruption: What’s Next? with clients attending from Asia Pacific, Europe and North America. Below is a round-up of the event’s main talking points. Key talent acquisition[...]
Meet Ari & Mya, the Talent Acquisition Virtual Assistants
May 31, 2018 by Nikki Edwards[read more] 0 commentsWith increasing pressure on organizations to find the best hires, talent acquisition (TA) teams are continuing to grow. And as more Gen Zs are joining the workforce for the first time, so too are the latest generation of virtual assistants or chatbots. Here I look at the early careers and future[...]
Why Digital Onboarding is Essential
Apr 27, 2018 by Nikki Edwards[read more] 0 commentsIs your organization already struggling to find the best talent? If so, put yourself in the shoes of a candidate for a moment. Take a look at your organization’s employer branding on your website and social media pages. Do you think candidates would be impressed? Hopefully yes, b[...]
The Impact of VR & Gamification on Candidate Assessment
Mar 28, 2018 by Nikki Edwards[read more] 0 commentsOne of the things that was very clear from my visit to the UNLEASH HR industry event in London last week was that virtual reality and other interactive tech has arrived in the talent acquisition space in a big way. Here I look specifically at examples of how VR and gamification are hav[...]
ADP’s Spotlight on Engagement & Retention
Mar 23, 2018 by Gary Bragar[read more] 0 commentsAt ADP’s annual Meeting of the Minds client event this past week, what caught my attention most were the initiatives geared towards improving employee engagement/satisfaction and retention. Clearly, ADP has identified these areas as key, with its own research institute finding th[...]
Candidate Focus: RPO Vendors Can Up Their Game
Mar 12, 2018 by Gary Bragar[read more] 0 commentsNelsonHall recently published its Next Generation RPO market analysis and NEAT vendor assessment, as part of which we interviewed the clients of 20 RPO vendors across North America, Europe, and Asia Pacific to ascertain their expectations and satisfaction levels across a range of >40 recruitment [...]
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