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Comdata- CX Services in Telecom and Media

Vendor Analysis

by Ivan Kotzev

published on May 04, 2020

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Report Overview:

This NelsonHall vendor assessment analyzes Comdata's offerings and capabilities in CX Services in Telecom and Media.

Who is this Report for:

NelsonHall’s CX Services in Telecom and Media profile on Comdata Group is a comprehensive assessment of Comdata’s offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the CX Services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Comdata Group’s CX services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

The telecom and media sector is the largest vertical for Comdata with some of the longest client relationships. The company's experience in carve-outs developed into an integrated offering that aims to optimize the front and back-office activity in the same process.. Through this approach, it looks to achieve between 10-30% efficiency improvement.

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