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HCL Technologies – Next-Gen Testing Services

Vendor Analysis

by Dominique Raviart

published on Jan 22, 2019

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Report Overview:

HCL Tech created its independent verification and validation services (IV&V) practice of full-time career testers in 1999, during Y2K preparation projects. HCL’s IV&V practice had a background in providing testing services for its product engineering service unit, which itself is the background of HCL Technologies.

In calendar year (CY) 2012, HCL Tech made a very significant organizational change by grouping into its IV&V unit its full-time testers from other business units, e.g., EAS, engineering, and ER&D services, and custom application services. In CY 2014, the unit was renamed Business Assurance and Testing Services (BATS). BATS is a horizontal line within HCL Tech, with responsibility for P&L, delivery, sales, and IP.

BATS has a NelsonHall estimated headcount of 13.5k. Also, HCL Technologies has career testers in other units, representing approximately another 2k career testers.

It has ~360 testing clients.

Who is this Report for:

NelsonHall’s Software Testing Vendor Assessment for HCL technologies is a comprehensive assessment of HCL Tech’s next-gen testing service offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of IT services and identifying vendor suitability for software testing services
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the software testing sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of HCL Tech’s next-gen testing service offerings, capabilities, and market and financial strength, including:

  • Analysis of the company’s offerings and key service components
  • Revenue estimates
  • Identification of the company’s strategy, emphasis and new developments
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s strengths, weaknesses and outlook.

Key Findings & Highlights:

HCL Tech created its independent verification and validation services (IV&V) practice of full-time career testers in 1999, during Y2K preparation projects. HCL’s IV&V practice had a background in providing testing services for its product engineering service unit, which itself is the background of HCL Technologies.

In calendar year (CY) 2012, HCL Tech made a very significant organizational change by grouping into its IV&V unit its full-time testers from other business units, e.g., EAS, engineering, and ER&D services, and custom application services. In CY 2014, the unit was renamed Business Assurance and Testing Services (BATS). BATS is a horizontal line within HCL Tech, with responsibility for P&L, delivery, sales, and IP.

BATS has a NelsonHall estimated headcount of 13.5k. Also, HCL Technologies has career testers in other units, representing approximately another 2k career testers.

It has ~360 testing clients.

Table of contents:

Table of contents:

  • Background
  • Overall background
  • Testing background
  • Revenue Summary
  • Key Offerings
  • Mobile Testing
  • Access to mobile devices
  • Services provided
  • UX Testing
  • Human Experience Assurance
  • Related services
  • Blockchain testing
  • AI and RPA testing
  • RPA testing
  • AI use cases
  • Testing of AI systems and bots
  • Adjacent offerings
  • One Test
  • Test maturity assessment
  • Delivery Capability and Partnerships
  • Overall testing
  • Overall HCL Tech development in onshore and nearshore locations
  • Reskilling
  • Strategy
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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