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Capgemini- Transforming Managed Services in Banking

Vendor Analysis

by Andy Efstathiou

published on Sep 04, 2020

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Report Overview:

This NelsonHall assessment analyzes Capgemini's offerings and capabilities in Transforming Managed Services in Banking.

Who is this Report for:

NelsonHall’s Transforming Managed Services in Banking Vendor Assessment for Capgemini is a comprehensive assessment of Capgemini’s Managed Services in Banking offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of managed services processes and identifying vendor suitability for Managed Services RFPs
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of managed services offerings, capabilities, and market and financial strength, including:

  • Identification of the company’s strategy, emphases and new developments
  • Analysis of the company’s strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

Capgemini has been providing managed services to its clients, including BFSI clients, since its founding in 1967. It provides two types of managed services:

  • Application management services (ADM)
  • Infrastructure management services

Recently it productized its managed services into:

  • ADMnext: employs an application development and management approach to ADM that is structured around key business imperatives and utilizes a portfolio of proprietary tools and IP to manage application portfolios
  • Infrastructure Management Operations Center (IMOC), which is delivered from a group of global delivery centers and provides clients with a control room that displays the health and status of the infrastructure and networks. The Capgemini IMOC model provides:
    • 24/7 operational monitoring
    • First-line support in 35 languages to address problem escalation
    • Second-line support, base-level technical support, automation, and client liaison

Capgemini’s overall set of offerings for banks has been productized into an offering set it calls Inventive Banking (See Offerings).

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