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IBM- Cloud HR Transformation Services

Vendor Analysis

by Elizabeth Rennie

published on Sep 22, 2021

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Report Overview:

This NelsonHall vendor assessment analyzes IBM's offerings and capabilities in Cloud HR Transformation Services.

Who is this Report for:

NelsonHall’s Cloud HR Transformation Services profile on IBM is a comprehensive assessment of IBM offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of Cloud HR Transformation Services and identifying vendor suitability for security services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the Cloud HR Transformation Services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of IBM’s Cloud HR Transformation Services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

This NelsonHall vendor assessment analyzes IBM’s offerings and capabilities in Cloud HR Transformation Services.

International Business Machines Corporation (IBM) is an American multinational information technology company headquartered in Armonk, New York, in over 170 countries. IBM’s operations consist of five business segments:

  • Cognitive Solutions
  • Global Business Services (GBS)
  • Technology Services and Cloud Platforms
  • Systems
  • Global Financing.

IBM’s GBS segment is further divided into several capabilities:

  • Business Transformation Services
  • Application, Data and AI Management Services
  • Global Process Services (GPS) delivers finance, procurement, talent transformation, and industry-specific business process outsourcing services. These services use a consult-to-operate model, which includes the strategic change and/or operation of the client’s processes, applications, and infrastructure. GBS is redefining process services for growth and efficiency by applying cognitive technologies like Watson and IoT, blockchain, and deep analytics.

With GBS, IBM’s Talent Transformation services include:

  • Talent Acquisition Optimization (TAO), which includes RPO services
  • Talent Development Optimization (TDO), which includes learning outsourcing
  • HR Transformation including strategy design, employee experience, AI Strategy and Technology Optimization for HR,  and shift to the cloud
  • HR Outsourcing.

Over the last five years, IBM had been investing in cloud technologies such as RedHat and Application Resource Management (ARM) and Network Performance Management (NPM) software developers such as Turbonomic and building its Salesforce capabilities with acquisitions such as Waeg and 7Summits. It also invested in Process Mining software when it acquired myInvenio in April 2021. Since the divesture of its infrastructure business to Kyndryl, IBM plans to focus on hybrid cloud platforms and AI to support digital transformations services and platform innovation.

IBM's Cloud HR Transformation Services is delivered through its Talent Transformation organization, including the TDO and TAO divisions.  IBM aims to reimagine experiences, use AI to optimize operations, and increase technology ROI. IBM has been providing HR Service delivery for ~30 years. Across its HR Services business, NelsonHall estimates that IBM serves ~300 clients and ~10m employees and participants. IBM has an estimated 6.5k HR consultants around the world across 140+ countries.

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