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Alight- Benefits Administration 2022

Vendor Analysis

by Elizabeth Rennie

published on Feb 24, 2022

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Report Overview:

This NelsonHall vendor assessment analyzes Alight's offerings and capabilities in Benefits Administration Services.

Who is this Report for:

NelsonHall’s Benefits Administration profile on Alight is a comprehensive assessment of Alight offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of Benefits Administration Services and identifying vendor suitability for security services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the Benefits Administration Services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Alight’s Benefits Administration Service offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

This NelsonHall vendor assessment analyzes Alight’s offerings and capabilities in Benefits Administration Services.

Alight, Inc., (Alight Solutions, NYSE: ALIT), headquartered in Illinois, is a technology-enabled provider of health, wealth, payroll, HR, and financial cloud solutions. Alight listed as a public company on the NYSE in July 2021 (ticker symbol “ALIT”). Alight has ~15k employees across 25 countries supporting HR and Cloud services.

Alight was formed in May 2017, after the acquisition of the benefits outsourcing business of Aon plc by Blackstone Group L.P. and other co-investors. In 2017 Aon’s sold its outsourcing businesses (including benefits administration, multi-process HR services, and cloud HR/payroll services) to Blackstone for ~$4.3bn. However, the company has operated for more than 25 years.

Today Alight services ~14m employees/retirees (plus their dependents) across ~740 H&W administration clients with its~ 5k health colleague delivery organization. Across all solutions, Alight serves over 30M employees, retirees and family members.  Alight administers ~13k unique health plan designs, ~$100b in annual premiums, and integrates with thousands of carriers, health and wellbeing vendors and client partners.  Alight made several strategic acquisitions to strengthen its benefits administration capabilities, including:

  • Aon Retiree Exchange, October 2021. The Aon Retiree exchange has been supporting clients’ retirees in the Medicare market since 2008, helping over 150 clients and serving over 1M retirees. 
  • ConsumerMedical, October 2021, to expand health navigation services with enhanced clinical guidance and expert medical opinions to support employees.
  • Choice Health, September 2020, to strengthen its retiree health offering in the individual market space.
  • Hodges-Mace LLC, July 2019, to enhance its health and voluntary benefit capabilities.
  • Compass Professional Health Services (Compass), 2018, to strengthen its advocacy services.

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