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Conduent - Payroll Services 2022

Vendor Analysis

by Elizabeth Rennie

published on Sep 02, 2022

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Report Overview:

This NelsonHall vendor assessment analyzes Conduent's offerings and capabilities in Payroll Services.

Who is this Report for:

This profile is a comprehensive assessment of Conduent’s Payroll Services offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of Payroll Services and identifying vendor suitability for security services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the Payroll Services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Conduent’s Payroll Services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

Conduent, headquartered in New Jersey, is a provider of business process services (BPS) globally and was formed in early 2017 following its divestiture from Xerox. Conduent has ~60k employees across 24 countries and 200 delivery centers and has a presence in all regions with a well-established global operating model.  Today Conduent operates through three primary business segments, including (with an approximate share of revenue):

  • Commercial,~50%: customer contact services, multi-channel communications, financial industry solutions, legal compliance & analytics, HR and learning solutions, casualty claims, document management, finance accounting & procurement, payer, pharma & life sciences.
  • Government, ~30%: including child support, eligibility, and enrollment, government healthcare solutions, payments, federal and state services
  • Transportation, ~20%: including road usage charging, transit, curbside management, and public safety. In Q1 2022, it announced the planned separation of the transportation segment.

The company has provided HR business process services for more than 30 years, dating back to its ACS (Affiliated Computer Services) roots; ACS entered the HRO market in 1999 and was later acquired by Xerox in 2010. It has well-established client relationships; some have a 30-year tenure.  In payroll, it services thirteen large clients with ~570k employees across all regions.

Conduent's managed payroll offering supports domestic payrolls across twelve countries and multi-country payroll solutions in over 56 countries, with the capability through partnerships to expand to additional countries. By 2021 it has realigned its learning HRO, global payroll, benefits, and recruitment services into a single business unit, "HR and learning solutions," to drive synergies and consistency in cross-portfolio.

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