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EPAM - Salesforce Services

Vendor Analysis

by Kishore Gorti

published on Jan 08, 2024

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Report Overview:

This NelsonHall vendor assessment analyzes EPAM's offerings and capabilities in Salesforce Services

Who is this Report for:

NelsonHall’s vendor profile on EPAM Systems is a comprehensive assessment of EPAM Systems’ Salesforce offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing IT services suppliers of Salesforce
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the IT services sector and examining growth areas within IT services.

Scope of this Report:

The report provides a comprehensive and objective analysis of EPAM’s Salesforce capabilities, market, and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery centers.

Key Findings & Highlights:

This NelsonHall vendor assessment analyzes EPAM’s offerings and capabilities in Salesforce services.

EPAM Systems (EPAM) is a Newtown, PA-headquartered, Central and Eastern Europe delivery-centric IT services vendor. It was founded in 1993 in New Jersey, with its first offshore development center in Minsk, Belarus. EPAM had 2022 revenues of $4.8bn. The company has provided CC revenue guidance of $4,663-4,673m for 2023. EPAM's headcount at the end of September 30, 2023, was 54.6k.

EPAM has a Salesforce practice that addresses Salesforce's products. It also has MuleSoft capabilities in its API & Integration practice and Tableau in its Data & Analytics unit. EPAM had, at the end of 2022, ~1,800 practitioners involved in Salesforce services activities. This includes ~1,450 focused on Salesforce, 320 on MuleSoft, and ~50 on Salesforce Industries/Vlocity. Additionally, it has 1,470 Tableau practitioners.

EPAM has expertise across Cloud products, with Sales, Service, and Experience Cloud still representing its core activities. The company continues to expand to Marketing Cloud/Pardot, B2C and B2B Commerce/Demandware, taking an API-based approach, targeting Customer 360 opportunities.

The company targets several sectors, including healthcare (initially with service providers through Health Cloud and now payers through Vlocity), retail and consumer goods, and BFSI. The company is targeting opportunities in financial services not covered by the Financial Services Cloud, such as wealth management and insurance.

Outside of the Salesforce practice, EPAM highlights that it developed, for several ISVs, software products that run on top of Salesforce.

The company made several acquisitions in the Salesforce services area: Ricston, PolSource, and Emakina.

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